Archive360 Jobs

Operations Specialist - Tampa or Jacksonville Preferred, FL

Tue, 10 Feb 2026 00:00:00 EST

About Archive360 Archive360 delivers a modern archiving platform that empowers organizations to address complex data governance and compliance challenges while leveraging AI and analytics. By transforming data into a trusted, accurate, and protected strategic asset, we help organizations achieve their business objectives and drive innovation. Archive360 is looking for a hard-working, flexible, and talented individual to provide proficient-level end-user proactive operations support to our company’s customers. This position requires the ability to diagnose, identify, monitor, research, and troubleshoot a variety of issues. Also requires a courteous and outgoing individual who can coordinate with customers and A360 colleagues in a patient and efficient manner. Primary functions: Proactively monitor and analyze customer Azure environment(s) including virtual machines and scale sets, cloud network infrastructure, SQL, and Cosmos, Connecting to Windows and Linux hosts to review logs and perform troubleshooting Provide Tier 2 escalation assistance to customer submitted tickets Coordinate technical issues between Support, Cloud Operations, Change Management and Development, Engineering Updating the ticketing platform(s) with technical details for tickets, knowledge articles, improvements to runbooks and constantly follow up on the assigned tickets Monitor, analyze and evaluate customer systems for security, infrastructure, application, and cost to improve or stabilize performance Follow test plans for post change application validation Improving existing programs by evaluating system performance, reviewing proposed changes and making recommendations Maintaining system functionality by testing solution components Achieving solution objectives by collecting relevant data, identifying and evaluating options and suggesting a course of action Maintain customer trust by keeping their information confidential Preparing reference material for users by drafting operation instructions This position requires 40 hours per week availability to cover 24 hours per day, seven days a week for the team. The position may require rotating shifts and will require weekend and holiday work up to twelve hours per day. Some travel may be required to attend company meetings and training (<10%). This position offers the potential for substantial professional growth in terms of skills and technical knowledge. Required Prerequisites Technical Customer Service: 2 years (Required) Cloud knowledge of Azure or AWS: 1 year (Required) Troubleshooting Linux hosts : 1 year (Required) Undergraduate degree or equivalent Successful completion of a background check Proficient in the use of online and remote-connecting software Excellent customer service skills Aptitude for problem-solving ad analysis Ability to focus and follow-through to the resolution of issues Excellent time and task management skills Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues as well as prepare accurate, clear, and timely reporting Desired Experience Significant work experience in providing technical support in an Operational capacity Experience in performing actions in a Windows command shell and/or Linux shell Working knowledge using an Enterprise logging system (i.e., Splunk, Elastic, OpenSearch) Experience in a helpdesk environment such as Salesforce, Azure DevOps, JIRA Ability to find patterns based on previously troubleshooted matters Experience in performing actions in a Windows command shell and/or Linux shellWorking knowledge using an Enterprise logging system (i.e. Splunk, Elastic, OpenSearch) Experience with working with API calls Ability to execute application validation testing plans Demonstrated ability to function in a non-scripted helpdesk environment Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph Technical knowledge of Azure and Active Directory Job Type: Full-time Work Location: Remote/Preferred Jacksonville FL or Tampa, FL

Regional Sales Director – DACH Region - Remote - EU,

Mon, 03 Nov 2025 00:00:00 EST

Regional Sales Director – DACH Region About Archive360 Archive360 delivers a modern archiving platform that empowers organizations to address complex data governance and compliance challenges while leveraging AI and analytics. By transforming data into a trusted, accurate, and protected strategic asset, we help organizations achieve their business objectives and drive innovation. Position Overview We are seeking an accomplished and results-driven Regional Sales Director – DACH to accelerate Archive360’s growth across Germany, Austria, and Switzerland. This is a remote role with regular travel to customer and partner sites throughout the region. The ideal candidate will bring deep experience in SaaS or enterprise technology sales, a consultative, solution-oriented approach, and a proven record of success in selling to enterprise and regulated industries within the DACH market. This is a high-impact individual contributor role focused on developing strategic accounts and driving new business across a region with significant growth potential. Key Responsibilities Develop and execute a comprehensive DACH sales strategy aligned with Archive360’s growth objectives. Identify, develop, and close new business opportunities within large enterprise and regulated industries. Drive consistent pipeline generation through proactive prospecting, networking, and account-based engagement with decision-makers. Manage the full sales cycle from discovery and qualification through to negotiation and close. Build and maintain trusted relationships with senior IT, compliance, and business stakeholders across the DACH region. Collaborate cross-functionally with Pre-Sales, Marketing, Product, and Customer Success to ensure alignment and customer satisfaction. Provide regional market insights to influence go-to-market and product strategy. Maintain accurate pipeline management and forecasting within CRM systems (Salesforce experience preferred). Achieve or exceed quarterly and annual revenue targets through disciplined and strategic sales execution. Represent Archive360 at industry events, trade shows, and partner meetings across the DACH region. Qualifications & Experience Education Bachelor’s degree in business, Marketing, or a related field preferred; advanced degree a plus. Professional Experience 8–10+ years of enterprise software or SaaS sales experience, ideally within data management, compliance, cloud, or information governance solutions. Proven track record of exceeding quota and closing complex enterprise deals in the DACH market. Demonstrated success in territory planning, pipeline development, and enterprise account management. Experience working with regulated industries (financial services, public sector, or life sciences) preferred. Familiarity with partner ecosystems and GSIs active in the DACH region (e.g., Microsoft, AWS, Deloitte, Accenture). Deep understanding of multi-country sales cycles and procurement processes in Germany, Austria, and Switzerland. Technical & Industry Knowledge Understanding data archiving, application retirement, and information lifecycle management solutions. Knowledge of cloud ecosystems (Azure, AWS) and compliance frameworks such as GDPR and the EU AI Act is advantageous. Skills & Attributes Fluent in German and English (both required). Strong communicator and negotiator with excellent presentation skills. Strategic thinker with a consultative, customer-first mindset. Highly motivated, results-driven, and disciplined with strong organizational and follow-through skills. Collaborative team player who thrives in a fast-paced, high-growth SaaS environment. Willingness to travel extensively across the DACH region (up to 50%).

Regional Sales Director – EMEA - London, UK,

Fri, 31 Oct 2025 00:00:00 EDT

Regional Sales Director – EMEA (London-Based Hybrid) About Archive360 Archive360 delivers a modern archiving platform that empowers organizations to address complex data governance and compliance challenges while leveraging AI and analytics. By transforming data into a trusted, accurate, and protected strategic asset, we help organizations achieve their business objectives and drive innovation. Position Overview We are seeking an accomplished and results-driven Regional Sales Director to lead Archive360’s sales growth across the EMEA region. Based in London, this hybrid role combines in-office collaboration with travel to key customer and partner sites throughout the region. The ideal candidate will bring deep experience in SaaS or enterprise technology sales, a consultative and strategic approach, and a proven ability to execute territory plans that deliver consistent revenue growth. This is a high-impact individual contributor role that combines strategic account development with hands-on execution in closing complex enterprise deals. Key Responsibilities Develop and execute a comprehensive regional sales strategy aligned with company growth objectives. Identify, develop, and close new business opportunities across key EMEA markets. Drive consistent pipeline generation through a hunter mentality, proactive prospecting, and targeted engagement with enterprise decision-makers. Manage the full sales cycle from discovery and qualification through negotiation and close. Build and maintain trusted relationships with senior IT, compliance, and business stakeholders. Collaborate cross-functionally with Pre-Sales, Marketing, Product, and Customer Success to ensure customer alignment and satisfaction. Provide strategic market feedback to influence go-to-market and product strategy. Maintain accurate pipeline management and forecasting within CRM systems. Meet or exceed quarterly and annual revenue targets while maintaining disciplined sales execution. Represent Archive360 at customer meetings, industry conferences, and partner events. Qualifications & Experience Education Bachelor’s degree in Business, Marketing, or a related field preferred; advanced degree a plus. Professional Experience 8–10+ years of enterprise software or SaaS sales experience, ideally in data management, compliance, cloud, or information governance solutions. Proven track record of consistent overachievement in developing and closing complex enterprise deals across EMEA. Demonstrated success leading strategic account planning and territory development. Proven hunter mentality — skilled at identifying, pursuing, and winning new business while expanding existing relationships. Experience collaborating with technical and business stakeholders across large organizations. Strong familiarity with multi-country sales cycles, procurement processes, and regional market dynamics within EMEA. Technical & Industry Knowledge Understanding data archiving, application retirement, and information lifecycle management solutions. Knowledge of cloud ecosystems (Azure, AWS) and privacy/compliance frameworks such as GDPR preferred. Skills & Attributes Exceptional communication, negotiation, and presentation skills. Strategic thinker with the ability to articulate value to both business and technical audiences. Highly motivated, disciplined, and results-oriented, with strong organizational and follow-through skills. Collaborative team player who thrives in a fast-paced, high-growth SaaS environment. Fluent in English; proficiency in additional European languages is advantageous. Willingness to travel to visit clients and partners in the UK and EMEA (up to 50%). Meet in London to collaborate with UK team on a weekly basis.