<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0">
  <channel>
    <title>UP Entertainment Jobs</title>
    <link>https://ejob.bz/CompanyPortal.do?companyGK=50176&amp;portalGK=40539</link>
    <description><![CDATA[Job Postings available for application.]]></description>
    <language>en-us</language>
    <pubDate>Sat, 10 Oct 2026 13:48:09 EDT</pubDate>
    <lastBuildDate>Sat, 10 Oct 2026 13:48:09 EDT</lastBuildDate>
    <generator>BrightMove ATS</generator>
    <item>
      <title><![CDATA[Social Media Manager - Atlanta, GA]]></title>
      <link>https://ejob.bz/jb.do?reqGK=27782834&amp;companyGK=50176&amp;portalGK=40539</link>
      <guid>a43fa06a-f22c-4a29-8dfd-0ee6079e6493</guid>
      <description><![CDATA[Job Title: Social Media Manager 
Reports to: Editorial Director, Marketing
Location: Atlanta - Hybrid
FLSA Status: Exempt
 
JOIN OUR TEAM
At UP Entertainment, we are passionate about storytelling, cultural trends, and fostering dynamic audience engagement across screens and platforms. Join us in making UP Entertainment the leading platform for uplifting digital entertainment.  
We&rsquo;re excited to learn more about you! To apply for this position, please follow the link and instructions at the bottom of the job description. We look forward to learning about your interest in the role along with your experience, knowledge, and talents! 
SUMMARY: 
The Social Media Manager is responsible for executing the brand's day-to-day social media strategy by publishing content, engaging with audiences, monitoring trends, and supporting content production across social platforms. This role focuses on creating and managing engaging social content, identifying viral and cultural opportunities, collaborating with internal teams and influencers, maintaining content calendars, and tracking performance metrics to optimize engagement. The position also ensures brand standards, legal compliance, accurate content tagging, and effective community management while escalating issues and insights to appropriate teams.
WHO WE ARE: 
At UP Entertainment, we believe that quality entertainment with uplifting and inspiring stories has the power to positively impact hearts and change our world. Our core purpose is to UPlift Someone. UP Entertainment is the destination for uplifting entertainment for passionate and diverse audiences across the leading cable, satellite, and streaming platforms. Brands include UP Faith & Family, UPtv, aspireTV, aspireTV+, GaitherTV+ and Cine Rom&aacute;ntico.  UP Entertainment&rsquo;s award-winning pro-social initiative, &ldquo;UPlift Someone,&rdquo; has inspired over 200 million people to uplift others through its social videos.  
UP Entertainment&rsquo;s core values are: Be Uplifting, Be Your Best, and Be a Buffalo.  
Be Uplifting
We aim to uplift and inspire, making someone&rsquo;s day and their life better by serving them well. We share knowledge and information and are committed to developing ourselves and others. We team up across boundaries and differences to win. At UP, success is shared.
Be Your Best
Our employees are our greatest assets. Our differences, experiences and passions are respected, celebrated and supported at UP because we are most productive as our authentic selves. We always give our absolute best and pursue excellence by designing and planning for the results we want and deliver them. 
Be a Buffalo
Like buffalo, we run unified toward challenges and face them with determination and strength. Our industry is unpredictable and so are we. We work hard and are most resourceful and innovative when pressure is applied. We are confident and courageous, resolute, and strong. At UP, we welcome disruption.
WHO YOU ARE 
You are a creative, organized, and data-driven social media professional with a passion for building engaging digital communities and creating content that resonates with audiences. You thrive in a fast-paced environment, balancing day-to-day social publishing with real-time community engagement while staying ahead of emerging trends, cultural moments, and competitor activity. You collaborate effectively with cross-functional teams, creators, and influencers to bring compelling content to life, and you're comfortable using analytics to measure performance and optimize results. Detail-oriented and proactive, you excel at managing content calendars, publishing workflows, metadata, and link tracking while ensuring all content aligns with brand standards, governance, and legal requirements. Strong communication skills and sound judgment enable you to surface audience insights, escalate issues when needed, and help shape meaningful social media experiences.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Key Responsibilities 
&middot;         Manage social publishing and real-time engagement across social platforms and channels. 
&middot;         Implement best practices across social media and digital touchpoints including identifying trends and performing social listening (competition). 
&middot;         Fully execute new ideas and leverage viral moments, trends and cultural opportunities rooted in editorial strategy. 
&middot;         Produce short-form video, polls, image-based memes or other types of digital and social media content on a daily and weekly basis to feed our social media channels aligned to brand goals and fan interests. 
&middot;         Actively seek out and share competitive and innovative social media learnings, reporting tips, trends and viral moments on a weekly basis and in real time for maximum impact. 
&middot;         Ideate and assign content creation tasks to various resources (Content Creator, Creative Services, Designers, Editors, third parties) and manage production process, communication, approval and distribution of content. 
&middot;         Collaborate with talent and influencers as instructed, including providing assets, direction and training as necessary. 
&middot;         Monitor and respond to community interactions and feedback, ensuring brand standards are upheld, issues are addressed, and our channels remain a safe and positive place for viewers. 
&middot;         Surface consumer sentiment, issues, challenges, viral moments or highlights in real time and follow up with key resources (PR, Programming, Legal, Marketing, Customer Support, etc.) as needed until issues are resolved. 
&middot;         Maintain accurate content calendars, planning and posting allocations by brand within AirTable, focusing on improving processes and updating tactics to provide greater benefit to internal teams as platform use grows and evolves. 
&middot;         Coordinate with Editorial Director, Campaign Manager and Content Creator for campaign alignment and content approvals. 
&middot;         Track engagement KPIs using dashboard and reporting tools, use analytics to inform content decisions and improve overall product and outcomes. 
&middot;         Monitor, document, and escalate social and community trends to editorial/brand team to inform strategies. 
&middot;         Ensure compliance with governance and legal requirements for social content.

Maintain accurate tagging and metadata in social publishing workflows and follow UTM guidance to ensure proper link tracking and attribution.

&middot;         Occasional travel, as needed. 
SKILLS
&middot;         Data analysis, storytelling, and visualization 
&middot;         Problem-solving and critical thinking 
&middot;         Data accuracy and quality assurance 
&middot;         Project management and organization 
&middot;         Collaboration and stakeholder partnership 
&middot;         Proactive issue identification and resolution
 COMPETENCIES
&middot;         Oral & Written Communications: Exceptional written, and oral communication skills. Communicates well one on one, in small groups and via larger presentations, including external public speaking. Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and wording
&middot;         Problem Solving and Analysis: Identifies significant problems and opportunities. Analyzes problems in depth and achieves effective resolution. Determines root causes for issues and solves them, striving for continuous improvement.
&middot;         Judgement and Decision Making: Consistent logic, rationality, and objectivity in decision-making. Neither indecisive nor hip-shooter. Generates sensible, realistic, practical solutions to problems. Exhibits a high level of integrity, earning trust of coworkers and putting organization and team above self-interests.
TECHNICAL SKILLS 
&middot;         Advanced working knowledge of major social platforms, including but not limited toFacebook, Instagram, TikTok, YouTube, X and LinkedIn, with an understanding of platform-specific publishing, analytics, audience engagement, and content best practices.
&middot;         Experience using social media management software for content scheduling, publishing, community management, social listening, and reporting.
&middot;         Strong proficiency with native and third-party social analytics, including the ability to interpret performance data, identify trends, and translate findings into actionable content recommendations.
&middot;         Proficiency with Microsoft Excel or Google Sheets for organizing, analyzing, and reporting social media performance data.
&middot;         Ability to create and edit platform-native social content, including short-form vertical video, captions, simple graphics and resized or reformatted assets.
&middot;         Proficiency with Canva and at least one video-editing platform, such as Adobe Premiere Pro, CapCut or a comparable tool.
&middot;         Experience maintaining content calendars and managing assignments, assets, approvals and deadlines through a collaborative project management or workflow platform.
&middot;         Understanding of social media community management, moderation, social listening and escalation practices.
&middot;         Working knowledge of UTM parameters, trackable links, click-through measurement, and basic digital conversion reporting.
&middot;         Understanding of social SEO, accessibility, metadata and discoverability best practices across major platforms.
Preferred Technical Skills:
&middot;         Experience with Agorapulse, Airtable and Brandfolder.
&middot;         Experience with Adobe Creative Suite, including Premiere Pro and Photoshop.
&middot;         Experience with Google Analytics, Looker, Branch or comparable analytics and attribution platforms.
&middot;         Experience managing and optimizing YouTube channels through YouTube Studio.
&middot;         Familiarity with paid social campaign setup, targeting, optimization, and reporting.
&middot;         Experience using social listening tools to evaluate audience sentiment, cultural trends, and brand health.
&middot;         Familiarity with generative AI tools for content development and workflow efficiency, with appropriate attention to accuracy, confidentiality and brand standards.
&middot;         Experience working with entertainment, television, or streaming content and adapting long-form programming assets into platform-native social content.
 
EDUCATION/EXPERIENCE: 
&middot;         Bachelor&rsquo;s degree in marketing, Communications, Digital Media, or a related field preferred, or an equivalent combination of education and professional experience. 
&middot;         Minimum of four years of professional experience in social media, digital content, digital marketing, or a related field, including at least two years directly managing social media channels for a brand, media company, agency, or consumer-facing organization
&middot;         Experience in television, entertainment, streaming, or media preferred
&middot;         Demonstrated strong attention to detail and commitment to accuracy
&middot;         Ability to work independently, manage multiple projects in a structured, organized manner, meet deadlines, and align projects with business goals
CERTIFICATIONS 
This job currently has no certification requirements. 
SUPERVISORY RESPONSIBILITIES 
This job has no supervisory responsibilities.
We are an Equal Opportunity Employer. We are committed to equal-employment principles and comply with all applicable federal, state, and local equal employment opportunity laws and regulations. The terms and conditions of the application process and employment relationship are to be non-discriminatory&mdash;without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation or any other protected category or class that may be applicable to you in the jurisdiction where you are employed. UP Entertainment. Moreover, in accordance with federal and applicable state and local law, we provide reasonable accommodations for applicants and employees&rsquo; sincerely held religious beliefs, practices, or observances conflict with work requirements and for applicants and employees with known disabilities provided that such individuals are qualified to perform the essential functions of the job, with or without accommodation, and provided that any accommodations would not impose an undue hardship on the company or introduce a direct threat to the health and safety of the worksite employee with a disability or others. Any applicant or employee who requires a reasonable accommodation during the application process or to perform the essential functions of the job should contact a company manager, a company officer or Insperity to request such an accommodation. 
 
TO APPLY:
Click Here:
 
For more information, visit www.upentertaiment.com]]></description>
      <pubDate>Fri, 07 Aug 2026 00:00:00 EDT</pubDate>
    </item>
    <item>
      <title><![CDATA[Analyst, Audience Insights - Atlanta, GA]]></title>
      <link>https://ejob.bz/jb.do?reqGK=27781286&amp;companyGK=50176&amp;portalGK=40539</link>
      <guid>88dc887f-5908-49a8-b13f-6dfc150ddcf8</guid>
      <description><![CDATA[Job Title: Analyst, Audience Insights
Reports to: VP of Audience Insights
Location: Atlanta - Hybrid
FLSA Status: Exempt
JOIN OUR TEAM
At UP Entertainment, we are passionate about storytelling, cultural trends, and fostering dynamic audience engagement across screens and platforms. Join us in making UP Entertainment the leading platform for uplifting digital entertainment. 
We&rsquo;re excited to learn more about you! To apply for this position, please follow the link and instructions at the bottom of the job description. We look forward to learning about your interest in the role, your experience, knowledge and talents!
SUMMARY: 
Reporting to the VP of Audience Insights, this role partners closely with Audience Insights, Data Engineering, Consumer Technology, and stakeholders across Streaming, Content, Marketing, Operations, and Finance. The Analyst will translate business needs into structured reporting and insights, while ensuring data accuracy, consistency, and timeliness as well as proactively addressing the evolving priorities of stakeholders and aligning with company goals.  Success in this role requires strong data analysis and storytelling skills&mdash;connecting performance metrics to narrative insights that help stakeholders understand &ldquo;what&rsquo;s happening and why&rdquo;&mdash;along with exceptional attention to detail and disciplined project management.
 WHO WE ARE: 
At UP Entertainment, we believe that quality entertainment, with uplifting and inspiring stories, has the power to positively impact hearts and change our world. Our core purpose is to UPlift Someone. UP Entertainment is the destination for uplifting entertainment for passionate and diverse audiences across the leading cable, satellite and streaming platforms. Brands include UP Faith & Family, UPtv, aspireTV, aspireTV+, GaitherTV+ and Cine Rom&aacute;ntico.  UP Entertainment&rsquo;s award-winning pro-social initiative, &ldquo;UPlift Someone,&rdquo; has inspired over 200 million people to uplift others through its social videos. 
UP Entertainment&rsquo;s core values are: Be Uplifting, Be Your Best, and Be a Buffalo.  
Be Uplifting
We aim to uplift and inspire, making someone&rsquo;s day and their life better by serving them well. We share knowledge and information and are committed to developing ourselves and others. We team up across boundaries and differences to win. At UP, success is shared.
Be Your Best
Our employees are our greatest assets. Our differences, experiences and passions are respected, celebrated and supported at UP because we are most productive as our authentic selves. We always give our absolute best and pursue excellence by designing and planning for the results we want and deliver them. 
Be a Buffalo
Like buffalo, we run unified toward challenges and face them with determination and strength. Our industry is unpredictable and so are we. We work hard and are most resourceful and innovative when pressure is applied. We are confident and courageous, resolute, and strong. At UP, we welcome disruption.
WHO YOU ARE 
Are you enthusiastic about the evolving world of television and streaming? Do you enjoy uncovering insights from data to drive strategic decisions? In this position, you will be a key player in understanding how our subscribers engage with our content and the value it brings to our business. You will be a master storyteller, using data visualizations to paint a clear picture of content performance and platform health to provide actionable insights. Your attention to detail and data accuracy is second only to your organization and project management skills.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Key Responsibilities
&middot;       Translate complex data into clear, actionable insights to inform various departments and business strategies that influence decisions by highlighting key takeaways, trends, and implications for content and platform performance with strong attention to detail and accuracy  
&middot;       Present insights through concise, compelling storytelling for both technical and non-technical audiences
&middot;       Design, build, and manage cross-platform reports and dashboards that track streaming performance and audience engagement, ensuring all outputs are accurate 
&middot;       Define, track, and interpret KPIs such as viewership, engagement, retention, and conversion
&middot;       Deliver recurring and ad hoc analyses on content performance, audience behavior, acquisition, and churn
&middot;       Partner with Data Engineering to ensure reliable access to data pipelines, models, and source data
&middot;       Partner with cross-functional stakeholders (Content, Marketing, Product, Distribution, Finance) to translate business needs into analytical solutions
&middot;       Maintain organized datasets, documentation, and reporting structures to support reliable analysis
&middot;       Ensure data accuracy, consistency, and governance through rigorous validation and QA
&middot;       Support metadata management and alignment of business definitions across reporting
&middot;       Document business requirements, workflows, and reporting logic with clarity and precision
&middot;       Manage priorities, timelines, and deliverables to produce high-quality work on time
&middot;       Evaluate emerging AI and BI capabilities and identify opportunities to improve automation and efficiency
&middot;       Works well independently and collaboratively as a team; experience working with cross-functional teams
&middot;       Seeks feedback to improve performance and strives continuously build; Especially around the key elements of the service including distributors, platforms, and content. 
SKILLS
&middot;       Data analysis, storytelling, and visualization 
&middot;       Problem-solving and critical thinking 
&middot;       Data accuracy and quality assurance 
&middot;       Project management and organization 
&middot;       Collaboration and stakeholder partnership 
&middot;       Proactive issue identification and resolution 
COMPETENCIES
&middot;       Oral & Written Communications: Exceptional, written, and oral communication skills. Communicates well one on one, in small groups and larger presentations, including external public speaking. Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and wording
&middot;       Problem Solving and Analysis: Identifies significant problems and opportunities. Analyzes problems in depth and achieves effective resolution. Determines root causes for issues and solves for them, striving for continuous improvement.
&middot;       Judgement and Decision Making: Consistent logic, rationality, and objectivity in decision-making. Neither indecisive nor hip-shooter. Generates sensible, realistic, practical solutions to problems. Exhibits a high level of integrity, earning trust of coworkers and putting organization and team above self-interests.
TECHNICAL SKILLS 
To perform this job successfully, an individual must be proficient with Microsoft Outlook, Word and Excel. Experience with cloud-based data platforms (e.g., Snowflake, BigQuery, AWS) and database skills (e.g., Snowflake). Basic knowledge of statistical analysis, data science environments (e.g., Python) or other analytical tools. Familiarity with third-party data and tools (e.g., Nielsen, Antenna+)  
EDUCATION/EXPERIENCE: 
&middot;       Bachelor&rsquo;s degree in Business Analytics, Consumer Research, Computer Science, Statistics, or related field
&middot;       3-5 years of experience in business intelligence, data analytics, or a related field, with a record of extracting insights from complex datasets
&middot;       Experience with data visualization tools (e.g., Looker, Power BI, Tableau); Looker BI platform Experience a strong plus
&middot;       Proficiency in PowerPoint, Excel, and SQL and knowledge of data warehouse dialects and query optimization 
&middot;        Experience with cloud-based database platforms (such as Amazon Redshift, familiarity with Big Query is a plus)
&middot;       Demonstrated strong attention to detail and commitment to data accuracy
&middot;       Ability to work independently, manage multiple projects in a structured, organized manner, meet deadlines, and align projects with business goals
Preferred Experience:
&middot;       Media industry experience, especially with streaming services, subscription-based businesses, OTT, or digital media platforms
&middot;       Basic knowledge of statistical analysis 
&middot;       Ability to code in Python
&middot;       Familiarity with third-party data and tools (e.g., Nielsen, Antenna+)  
&middot;       Familiarity with marketing technology tools (e.g., HubSpot, Meta, Google Ads)
&middot;       Exposure to data governance, data quality, or metadata management practices
&middot;       Familiarity with Vibe Coding 
CERTIFICATIONS 
This job currently has no certification requirements. 
SUPERVISORY RESPONSIBILITIES 
This job has no supervisory responsibilities.
We are an Equal Opportunity Employer. We are committed to equal-employment principles and comply with all applicable federal, state, and local equal employment opportunity laws and regulations. The terms and conditions of the application process and employment relationship are to be non-discriminatory&mdash;without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation or any other protected category or class that may be applicable to you in the jurisdiction where you are employed. UP Entertainment. Moreover, in accordance with federal and applicable state and local law, we provide reasonable accommodations for applicants and employees&rsquo; sincerely held religious beliefs, practices, or observances conflict with work requirements and for applicants and employees with known disabilities provided that such individuals are qualified to perform the essential functions of the job, with or without accommodation, and provided that any accommodations would not impose an undue hardship on the company or introduce a direct threat to the health and safety of the worksite employee with a disability or others. Any applicant or employee who requires a reasonable accommodation during the application process or to perform the essential functions of the job should contact a company manager, a company officer or Insperity to request such an accommodation. 
TO APPLY:
Click Here:
 For more information, visit www.upentertaiment.com]]></description>
      <pubDate>Thu, 16 Jul 2026 00:00:00 EDT</pubDate>
    </item>
    <item>
      <title><![CDATA[Customer Support Representative - Atlanta, GA]]></title>
      <link>https://ejob.bz/jb.do?reqGK=27778152&amp;companyGK=50176&amp;portalGK=40539</link>
      <guid>a3723209-c220-43cc-964a-14f59962519c</guid>
      <description><![CDATA[Job Title: Customer Service Representative
Reports to: Customer Service Manager
Location: Atlanta - Hybrid
FLSA Status: Exempt
JOIN OUR TEAM
We&rsquo;re excited to learn more about you! To apply for this position, please take a moment to create your candidate profile by scrolling to the bottom of the job description. You'll need to set up a username and password to get started. We look forward to learning about your knowledge and talents.
SUMMARY: 
The Customer Experience Representative is responsible for providing customer support for the UP Entertainment Streaming and Linear Services - ensuring customers receive an UPLIFTING and best in class customer experience. This role is key to driving customer satisfaction and retention, which is tied directly to UP&rsquo;s subscription service growth. The customer experience function for this role is primarily ticket based with an emphasis on written responses to meet or exceed department service level goals. In addition, this role will be relied upon for troubleshooting technology issues, contributing to the identification of trends with customer issues, and identifying opportunities to improve the customer experience.
WHO WE ARE
At UP Entertainment, we believe that quality entertainment, with uplifting and inspiring stories, has the power to positively impact hearts and change our world. Our core purpose is to UPlift Someone. UP Entertainment is the destination for uplifting entertainment for passionate and diverse audiences across the leading cable, satellite and streaming platforms. Brands include UP Faith & Family, UPtv, aspireTV, aspireTV+, GaitherTV+ and Cine Rom&aacute;ntico.  UP Entertainment&rsquo;s award-winning pro-social initiative, &ldquo;UPlift Someone,&rdquo; has inspired over 200 million people to uplift others through its social videos. 
UP Entertainment&rsquo;s core values are: Be Uplifting, Be Your Best, and Be a Buffalo.  
Be Uplifting
We aim to uplift and inspire, making someone&rsquo;s day and their life better by serving them well. We share knowledge and information and are committed to developing ourselves and others. We team up across boundaries and differences to win. At UP, success is shared.
Be Your Best
Our employees are our greatest assets. Our differences, experiences and passions are respected, celebrated and supported at UP because we are most productive as our authentic selves. We always give our absolute best and pursue excellence by designing and planning for the results we want and deliver them. 
Be a Buffalo
Like buffalo, we run unified toward challenges and face them with determination and strength. Our industry is unpredictable and so are we. We work hard and are most resourceful and innovative when pressure is applied. We are confident and courageous, resolute, and strong. At UP, we welcome disruption.
WHO YOU ARE 
You possess a strong passion for helping others and excel in written, verbal, and customer communication. You are skilled in triaging issues and communicating clear solutions, demonstrating patience and adaptability in your communication style to different customer personalities and have familiarity with SVOD technology. You can maintain composure under pressure while meeting deadlines and have strong emotional intelligence, enabling effective collaboration with various internal and external teams.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Customer Focus
&middot;         Respond to subscriber questions and concerns in a timely manner to meet or improve upon UP   Entertainment&rsquo;s service level goals.
&middot;         Respond and troubleshoot customer interactions across multiple communication channels and multiple devices.
&middot;         Ensure that customer interactions consistently reflect UP Entertainment&rsquo;s brand values and   communication  strategy.
&middot;         Monitors satisfaction (internal and external). Establish relationships with customers. Visible and accessible to customers.
Technical Skills
&middot;       Use ZenDesk data to monitor and uncover trends in volume, issues, and sentiment to drive process improvement and support management decision making.
&middot;       Monitor and QA customer experience across multiple platforms including web, Roku, Apple TV, Fire TV, and mobile applications to ensure consistent performance and a seamless user experience.
&middot;       Provide multi-channel customer support, including responding to customer inquiries through email, ZenDesk Live Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions.
Strategy and Vision
&middot;       Participate in daily review sessions to discuss trends with overall request volume, concentrations of issues with the platform, and the nature of customer comments on forums, in-app review, and social media.
&middot;       Collaborate in developing customer support resources, such as writing and maintaining ZenDesk macros, as well as creating and updating knowledge base articles to enhance self-service options for customers.
SKILLS

Oral & Written Communications: Exceptional, written, and oral communication skills. Communicates well one on one, in small groups and larger presentations, including external public speaking. Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and wording
Teamwork: Ability to work independently and collaboratively as a team; experience working with cross-functional teams
Problem Solving and Analysis: Identifies significant problems and opportunities. Analyzes problems in depth and achieves effective resolution. Determines root causes for issues and solves for them, striving for continuous improvement.
Judgement and Decision Making: Consistent logic, rationality, and objectivity in decision-making. Neither indecisive nor hip-shooter. Generates sensible, realistic, practical solutions to problems. Exhibits a high level of integrity, earning trust of coworkers and putting organization and team above self-interests.
Continuous Learning: Seeks feedback to improve performance and strives continuously build; Especially around the key elements of the service including distributors, platforms, and content.

TECHNICAL SKILLS 
To perform this job successfully, an individual must be proficient with Microsoft Outlook, Word, Excel and have worked with Zendesk or other customer support software. Experience with business intelligence tools such as Looker, Tableau, and other marketing technology platforms is a plus. The ideal candidate will have experience with various (although not necessarily all) app platforms such as iOS, Android, Amazon Fire, Xbox, Tizen, Apple TV, and Roku.
EDUCATION/EXPERIENCE: 

 High school diploma or equivilant
 2-4 years of previous experience in a customer facing role, ideally in media, digital MVPD(s) or OTT SVOD service(s), project management, e-commerce or retail.
Sufficient familiarity with streaming services and technology/apps to be able to assist in troubleshooting. (Issues requiring deep technical understanding will be escalated to a dedicated programming team.)
Experience managing high volume queues, preferably within a customer service environment,

CERTIFICATIONS 
This job currently has no certification requirements. 
SUPERVISORY RESPONSIBILITIES 
This job has no supervisory responsibilities.
We are an Equal Opportunity Employer. We are committed to equal-employment principles and comply with all applicable federal, state, and local equal employment opportunity laws and regulations. The terms and conditions of the application process and employment relationship are to be non-discriminatory&mdash;without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation or any other protected category or class that may be applicable to you in the jurisdiction where you are employed. UP Entertainment. Moreover, in accordance with federal and applicable state and local law, we provide reasonable accommodations for applicants and employees&rsquo; sincerely held religious beliefs, practices, or observances conflict with work requirements and for applicants and employees with known disabilities provided that such individuals are qualified to perform the essential functions of the job, with or without accommodation, and provided that any accommodations would not impose an undue hardship on the company or introduce a direct threat to the health and safety of the worksite employee with a disability or others. Any applicant or employee who requires a reasonable accommodation during the application process or to perform the essential functions of the job should contact a company manager, a company officer or Insperity to request such an accommodation. 
TO APPLY:
Click Here: https://j.brt.mv/jb.do?reqGK=27778152&refresh=true
For more information, visit www.upentertaiment.com]]></description>
      <pubDate>Fri, 22 May 2026 00:00:00 EDT</pubDate>
    </item>
  </channel>
</rss>

