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    <title>3Si Security Systems Jobs</title>
    <link>http://j.brt.mv/CompanyPortal.do?companyGK=57134&amp;portalGK=48859</link>
    <description><![CDATA[Job Postings available for application.]]></description>
    <language>en-us</language>
    <pubDate>Fri, 14 Aug 2026 14:46:45 EDT</pubDate>
    <lastBuildDate>Fri, 14 Aug 2026 14:46:45 EDT</lastBuildDate>
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      <title><![CDATA[Customer Support Specialist - Malvern, PA]]></title>
      <link>http://j.brt.mv/jb.do?reqGK=27782685&amp;companyGK=57134&amp;portalGK=48859</link>
      <guid>aa577329-b999-49f1-9947-bcf548645aea</guid>
      <description><![CDATA[At 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide.
We specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatch&trade; technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time&mdash;bypassing traditional third-party monitoring delays&mdash;to enable rapid, precise response when it matters most.
At 3Si, meaningful work makes a difference. We&rsquo;re a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a hybrid, flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals.
Join us&mdash;and be part of something that matters. As a Customer Support Specialist, you will serve as a technically skilled resource for our diverse global customer base, sales team, and internal partners&mdash;resolving product, application, and connectivity issues that go beyond routine inquiries. This role bridges front-line customer support and light technical support: you will own more complex, hands-on troubleshooting than a Customer Support Representative, while escalating issues to Tier II Technical Support or Tier III Engineering. In this role, you will need to work well under pressure and manage multiple requests and projects without losing focus.
The ideal candidate combines a customer-first mindset with strong technical aptitude, excellent communication skills, and the ability to work independently. This is a customer-facing role supporting hardware, software, mobile applications, web-based platforms, and cloud/SaaS solutions, with ownership of customer concerns through successful resolution.
 
Primary Responsibilities
 
&bull; Technical Customer Support: Provide Tier I and light Tier II support for hardware, software, mobile applications, web-based platforms, and cloud/SaaS solutions, serving as a point of contact for high-value customers and their loss-prevention and security teams.
&bull; Troubleshooting & Diagnostics: Assist customers with device installation, activation, setup, configuration, and upgrades; diagnose connectivity issues involving cellular, satellite, Bluetooth, Wi-Fi, and networking; and analyze technical logs and diagnostics to identify root causes.
&bull;  Issue Resolution: Assess customer needs and resolve issues promptly and accurately, maintaining ownership of assigned cases from initial contact through closure.
&bull;  Communication: Provide customer and sales support via phone, email, and/or chat, communicating technical information clearly to both technical and non-technical audiences.
&bull;  Escalation Management: Follow established troubleshooting methodologies and escalation processes; identify, document, and escalate product defects and complex technical issues to Tier II Technical Support while ensuring continuity of communication.
&bull;  Ticket & Order Management: Enter service orders and tickets based on customer requests, and accurately document all interactions, incidents, troubleshooting activities, and resolutions in CRM and ticket management systems.
&bull;  After-Hours Support: Participate in a rotating After-Hours (AH) on-call program, responding to critical customer incidents outside standard business hours (see Additional Comments).
&bull;  Customer Enablement: Assist customers with onboarding and product adoption; conduct training sessions and webinars to help customers make the most of product functionality.
&bull;  Documentation: Create and maintain customer-facing support materials, knowledge base articles, FAQs, user guides, and troubleshooting documentation.
&bull;  Collaboration: Work closely with Sales, Product, Field Service, Billing, and Security Center Operations to resolve issues, meet SLA requirements, and identify upsell/cross-sell opportunities.
&bull;  Compliance: Ensure compliance with company policies, privacy/security protocols, and industry regulations, maintaining confidentiality of customer information.
&bull;  Additional Tasks: Provide backup assistance to other team members and perform other duties and projects as assigned.
 
Knowledge, Skills, and Abilities
 
&bull;  Communication Skills: Excellent written and verbal communication with strong active listening skills. 
&bull;  Technical Aptitude: Strong troubleshooting, analytical, and diagnostic skills; experience diagnosing hardware, software, user-access, connectivity, and configuration issues; understanding of cloud-based applications and SaaS solutions; and familiarity with wired/wireless communication and      networking fundamentals.
&bull;  Customer Focus: Ability to support large, high-value customers, manage expectations, and build trust while driving issues toward resolution.
&bull;  Problem-Solving: Ability to independently investigate and resolve technical issues with strong attention to detail and sound judgment.
&bull;  Pressure Handling: Ability to maintain composure and prioritize work in a fast-paced, deadline-oriented environment with changing priorities.
&bull;  Technology & Innovation: Familiarity with AI-powered tools used to improve productivity, knowledge management, and troubleshooting efficiency.
&bull;  Technical Proficiency: Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and experienced with ticket management, and knowledge base tools; familiarity with Zendesk, Jira, NetSuite, and SharePoint preferred.
 
Qualifications
 
&bull;  Education: Bachelor's degree preferred in Information Technology, Computer Science, Business, Communications, or a related field; relevant work experience may be considered in lieu of a degree.
&bull;  Experience: Minimum of 2 years in technical support, customer support, help desk, or SaaS support, with experience of troubleshooting software applications, hardware devices, and customer-facing technologies preferred.
&bull;  Technical Knowledge: Familiarity with software troubleshooting, account management, cloud-based applications, networking fundamentals, browser troubleshooting, and connectivity-related technologies.
&bull;  Industry Knowledge: Experience in a fast-paced, high-growth environment; security-industry experience preferred.
 
Additional Comments

    Work Arrangement: This position may be performed remotely from approved U.S. states. Candidates must reside in, and perform work from, a state in which the Company is authorized to employ remote workers. A hybrid arrangement based in Malvern, PA or Phoenix, AZ, is preferred, with an expected in-office presence of one day per week based on business needs.
    Standard Hours: Standard business hours for this role are an 8-hour shift, Monday&ndash;Friday.
    After-Hours On-Call: In addition to standard hours, this position participates in a rotating After-Hours (AH) Support Program requiring up to 10 days of on-call after-hours coverage per month, which may include evenings, weekends, holidays, and emergency customer situations.]]></description>
      <pubDate>Thu, 06 Aug 2026 00:00:00 EDT</pubDate>
    </item>
    <item>
      <title><![CDATA[Tracking Support Center Representative - Third Shift - Malvern, PA]]></title>
      <link>http://j.brt.mv/jb.do?reqGK=27781966&amp;companyGK=57134&amp;portalGK=48859</link>
      <guid>6405ddb4-b3d1-4fd5-8f1c-292f3629f6e8</guid>
      <description><![CDATA[At 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide.
We specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatch&trade; technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time&mdash;bypassing traditional third-party monitoring delays&mdash;to enable rapid, precise response when it matters most.
At 3Si, meaningful work makes a difference. We&rsquo;re a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a hybrid, flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals.
Join us&mdash;and be part of something that matters. The Tracking Support Center Representative is an essential part of 3Si's crime fighting mission to deliver live, accurate GPS tracking support to law enforcement with our vision to create a #SaferWorld. We're looking for an action-oriented, flexible problem-solver, who thrives in a fast-paced and growing office environment assisting law enforcement in a professional manner. 
 
This is a hybrid position with required 1-2 Thursdays per month in our Malvern, PA office. The permanent third shift schedule is 12:00am &ndash; 8:00am Tuesday &ndash; Saturday. Prior to this fixed schedule, there will be 3 weeks of in-office training Monday-Friday, 8AM-4PM and then cross training in a hybrid environment for 2-4 weeks, Monday-Friday, 11:00am &ndash; 7:00pm with Thursdays in the Malvern office.
 
Primary Responsibilities

Read maps (similar to our car's GPS maps) and provide clear direction to law enforcement 
Provide excellent customer service, while maintaining focus during crime/non-crime situations 
Demonstrate conflict resolution, negotiation, and de-escalation skills 
Research/resolve/explain step-by-step technical troubleshooting solutions 
Listen and comprehend information shared by others; ask questions to interpret and analyze 
Effectively communicate with customers/law enforcement while gathering and recording important information; maintain logs and document all calls 
Perform all other duties and responsibilities as directed by the supervisor

 
Knowledge, Skills, and Abilities 

Successfully complete all required training and follow company protocols and procedures
Multitask and poise under pressure in various stressful situations - engaging with police dispatch during live crime events, strong character, sound judgment, critical thinking and positive attitude 
Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
Strong computer, written, and verbal skills. Comfortable using a headset in a high call volume setting
Ability to follow multiple policies and procedures, simultaneously, and in a rapid changing environment 
Outstanding organizational skills 

 
Qualifications

High School Diploma/GED, required. College degree, preferred. Great opportunity for recent graduates with a Criminal Justice degree. 
Fluent in English, required. Bilingual in Spanish, a huge plus. 
Customer service or 911/dispatch experience, strongly preferred. 

 
3Si Perks and Benefits

Paid training during standard business hours 
20 days of paid time off to use at your discretion for vacation, personal time, sick, additional holidays, etc. 
11 paid federal holidays (in addition to time worked on company paid federal holiday)
Comprehensive benefits package including medical, dental, vision, life insurance, short- and long-term disability starting on your first day 
401(k) retirement savings plan with company match 
Casual dress work environment 
Professional development opportunities including opportunities to advance/grow your career 

 
Additional Comments

Must be able to commute to/from our Malvern, PA office and work in a security center within an office environment.
Must be able to maintain a full-time, 5 day per week 8 hours per day schedule (some overtime may be required).
Must be available to work some but not all holidays.]]></description>
      <pubDate>Tue, 28 Jul 2026 00:00:00 EDT</pubDate>
    </item>
    <item>
      <title><![CDATA[CAD Technician I - Jefferson City, MO]]></title>
      <link>http://j.brt.mv/jb.do?reqGK=27780868&amp;companyGK=57134&amp;portalGK=48859</link>
      <guid>387e5218-d027-4cbf-87e5-91e249f28db6</guid>
      <description><![CDATA[At 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide.
We specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatch&trade; technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time&mdash;bypassing traditional third-party monitoring delays&mdash;to enable rapid, precise response when it matters most.
At 3Si, meaningful work makes a difference. We&rsquo;re a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals.
Join us&mdash;and be part of something that matters. The CAD Technician I role will focus on utilizing 2D AutoCAD software for creating detailed store layout prints. This position requires a keen eye for detail and a strong foundation in technical drawing principles. The ideal candidate will be responsible for ensuring accuracy and efficiency in all drawings, adhering to project specifications, and collaborating with other team members to meet company objectives.
Primary Responsibilities

Create and modify store layout drawings using 2D AutoCAD.
Collaborate with the design team to understand and meet project requirements.
Ensure all drawings and designs meet industry and company standards.
Assist in the development and maintenance of CAD libraries and drawing templates.
Work closely with other departments to provide necessary drawings and support.
Maintain documentation and archives of all drawings and revisions.
Contribute to process improvement initiatives within the CAD Services department.
Stay updated with new CAD technology trends and software updates.
Perform all other duties and responsibilities as directed by the supervisor.

Knowledge, Skills, and Abilities 

Strong attention to detail and accuracy in drawing and design.
Ability to work in a fast-paced environment and meet tight deadlines.
Excellent communication and teamwork skills.
Basic understanding of store layout principles and design.
Ability to read and interpret technical drawings and specifications.
Problem-solving skills and the ability to think creatively.

Qualifications

Proficiency in 2D AutoCAD software.
Associate's degree in CAD, Drafting, Engineering Technology, or a related field.
Relevant experience in CAD drafting may be considered in lieu of formal education.

Additional Comments

This position is based in Jefferson City, MO.
Standard business hours for this role are Monday &ndash; Friday, 8AM to 4:30PM (CT).
Comprehensive benefits package including medical, dental, vision, life insurance, short- and long-term disability starting on your first day 
401(k) retirement savings plan with company match

 
Salary range $45k - $52k per year depending on experience]]></description>
      <pubDate>Fri, 10 Jul 2026 00:00:00 EDT</pubDate>
    </item>
    <item>
      <title><![CDATA[Mechanical Engineer - Jefferson City, MO]]></title>
      <link>http://j.brt.mv/jb.do?reqGK=27777331&amp;companyGK=57134&amp;portalGK=48859</link>
      <guid>581b5e6a-8171-46f2-9d2a-0ddb7a619a3d</guid>
      <description><![CDATA[At 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide.
We specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatch&trade; technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time&mdash;bypassing traditional third-party monitoring delays&mdash;to enable rapid, precise response when it matters most.
At 3Si, meaningful work makes a difference. We&rsquo;re a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a hybrid, flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals.
Join us&mdash;and be part of something that matters. We are looking for a skilled and detail-oriented Mechanical Engineer to join our innovative engineering team in Jefferson City, MO. This role is responsible for the design and development of production-ready components and assemblies, with a strong emphasis on injection molding processes. The ideal candidate will have hands-on experience designing parts for high-volume manufacturing, including knowledge of DFM (Design for Manufacturability), tooling constraints, and material selection. This position plays a critical role in taking products from concept through production, ensuring designs are optimized for cost, quality, and manufacturability.  You will collaborate closely with cross-functional teams including electrical engineers, project managers, manufacturing personnel, and tooling vendors to ensure seamless integration and execution of designs.
 
Primary Responsibilities

        Design and develop components and assemblies, ensuring compliance with industry standards and project specifications.
        Collaborate with cross-functional teams, including manufacturing, quality, and sales, to integrate design concepts and functional requirements.
        Utilize SolidWorks for design creation and modification, ensuring accuracy and adherence to project timelines.
        Prepare detailed technical drawings and specifications for manufacturing and assembly.
        Conduct testing and analysis of mechanical systems, interpreting results to optimize design.
        Participate in design reviews and provide technical support throughout the product lifecycle.
        Stay current with industry trends, materials, and emerging technologies in mechanical engineering.

Knowledge, Skills, and Abilities 

        Strong understanding of injection molding and/or die casting processes, materials, and tooling.
        Ability to manage multiple projects simultaneously, meeting tight deadlines.
        Strong communication and teamwork skills, with the ability to collaborate effectively in a team environment.
        Knowledge of industry standards and mechanical engineering best practices.

Qualifications

        Bachelor&rsquo;s degree in Mechanical Engineering or a related field required.
        3+ years of experience in product design, with emphasis on injection molding processes.
        Strong proficiency in CAD software (e.g., SolidWorks).

Additional Comments

        Position will be based in Jefferson City, MO.
        Less than 5% of travel.
  Comprehensive benefits package including medical, dental, vision, life insurance, short- and long-term disability starting on your first day 
  401(k) retirement savings plan with company match]]></description>
      <pubDate>Tue, 12 May 2026 00:00:00 EDT</pubDate>
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