Galveston Hotels | Official Website | Hotel Galvez & Spa®

Restaurant Server- PM Shift

Job Title
Restaurant Server- PM Shift
Job ID
Galveston,  TX 77550
Other Location



DEPARTMENT:      Food & Beverage                                       

REPORTS TO:        Food & Beverage Manager

STATUS:                 Non-exempt                                 




The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.




Education & Experience: 

·         High School diploma or equivalent and/or experience in a hotel or a related field preferred.


Physical requirements:

·         Flexible and long hours sometimes required.

·         Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

·         Ability to stand during entire shift.

·         Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.


General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with company standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

·       Maintain a friendly and warm demeanor at all times.




Fundamental Requirements:


·         Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

·         Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.

·         Have a thorough knowledge of menus and current specials in applicable outlets.

·         Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

·         Pre-bus all tables removing soiled dishes after each course.

·         Be familiar with the operation of the P.O.S system.

·         Perform cashiering functions by closing checks and preparing end of shift paperwork.

·         Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.

·         Ensure that tables and side stands are kept stocked, tidy and clean.

·         Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).

·         Breakdown trays of soiled dishes and linen in the dishroom according to established standards.

·         Answer the telephone according to standards.

·         Consistently upsell food, beverage and promotional items to guests.

·         Be familiar with fire extinguishers, locations and know how to use them.

·         Receive and deliver food and beverage orders and collect payment.

·         Ensure overall guest satisfaction.


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