Integrated Oncology Network - ION


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Patient Services Representative

Job Title
Patient Services Representative
Job ID
Middleburg Heights,  OH 44130
Other Location

Job Purpose:

Check in is responsible for maintaining a smooth patient flow.  Check in is the first contact with our patients, therefore, must be extremely courteous, patient, and have a neat appearance.  Check in must be able to maintain composure and politeness at all times while dealing with patients.  Check in must also be able to work and interact as part of a team and have the skills to perform multiple tasks simultaneously.

Essential Functions:

·            Greet patients and guests upon arrival.

·            Reviews and scans patient photo ID& Insurance Card. 

·            Give forms and necessary paperwork to patient to complete.

·            Review records for completeness and accuracy. Verify the correct patient demographic information, email, insurance information, pharmacy, referring physician, and gender.

·            Enter correct information into practice management system.

·            Scan into EMR demographic intake forms.

·            Collect appropriate co-pays and previous balances. If needed collaborate with billing on financial arrangements.

·            Maintain a neat and well organized reception area and waiting room.

·            Maintain patient restroom in waiting room-Urine cups, markers stocked.

·            Print encounter forms for add on patients not on original day schedule if necessary

·            Maintain front office filing system.

·            At end of day verify and balance monies collected. Prepare day sheet.

·            Additional duties as assigned.

Qualifications and Education Requirements

·         High School Diploma or GED.

·         Three years office experience with one year in a medical office environment a plus.

·         Prior traditional receptionist experience

  • Computer and keyboarding proficiency a must.

Preferred Skills

Urology Practice experience a plus.

Required Competencies

The position requires a high level of attention to detail and interpersonal skills. A can do attitude with exceptional customer service skills required. Must be able to multi-task and work under pressure effectively.  Excellent and accurate typing and keyboarding skills a priority for this position. This position requires a high level of confidentiality.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  While performing the duties of this job, employee is required to walk; sit; use hands to handle, or feel objects, tools, or controls; reach hands and arms; talk and hear.  Employee must lift and/or move 50 pounds.  Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, speech clarity, climb, balance, and stoop, kneel, and bend.

  • Work environment: While performing the duties of this job, the employee is exposed to environmental risk of radiation exposure, and biohazard exposure.

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