Integrated Oncology Network - ION


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Medical Receptionist Team Lead

Job Title
Medical Receptionist Team Lead
Job ID
Medina,  OH 44256
Other Location

Job Purpose:

Lead a team of Patient Concierge associates to provide superior service to patients, and their families, in addition to providing support to other areas of the center.

Essential Functions:

·           Responsible for managing Associates for assigned team.  Ensure all staff members receive training, support and development to achieve company and professional goals.

·           Maintains staff by orienting, and training employees using the New Team Member Checklist. 

·           Maintains staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. 

·           Greet patients and families.

·           Answer center telephones, distribute faxes, and prepare customer files.

·           Schedule patient appointments.

·           Receive and correctly record receipts of patient payments.

·           Enter, verify and update patient demographic and insurance information.

·           Obtain insurance verifications (VOB), pre-authorizations and pre-determinations.

·           Process requests for records from outside sources.

·           Scan data into document imaging software.

·           Regular attendance and punctuality.

·           Contributes to team effort by accomplishing related results as needed.

·           Ensures that all processing and reporting deadlines are consistently achieved.

·           Perform any other functions as required by management.

Qualifications and Education Requirements

·           Ability to work a flexible schedule (including overtime, and weekends), as necessary.

·           Ability to type 40 wpm.

·           Valid Driver’s license & reliable transportation.

·           High School Diploma or equivalent.

·           Experience accessing and updating an EMR system.

Preferred Skills

·           Knowledge of medical terminology.

·           One year of office experience preferred.

Required Competencies

Excellent judgment, dependability, conscientious performance.  Detail oriented.  Exceptional interpersonal and communication skills.  Caring and empathic.  High ethical standards. Mechanical ability and manual dexterity for operating complicated equipments.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  While performing the duties of this job, employee is required to walk; sit; use hands to handle, or feel objects, tools, or controls; reach hands and arms; talk and hear.  Employee must lift and/or move 50 pounds.  Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, speech clarity, climb, balance, and stoop, kneel, and bend.

Work environment: While performing the duties of this job, the employee is exposed to environmental risk of radiation exposure, and biohazard exposure.

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