Marion County BOCC Application for Employment

Emergency Telecommunicator / 911 Dispatcher (Public Safety Communications) - Marion County Government BoCC

Job Title
Emergency Telecommunicator / 911 Dispatcher (Public Safety Communications) - Marion County Government BoCC
Job ID
27491938
Location
Ocala,  FL 34470
Other Location
696 NW 30th Ave Ocala, FL 34475
Description

Emergency Telecommunicator / 911 Dispatcher (Public Safety Communications) - Marion County BoCC
Marion County is a 100% drug free workplace

This position is recruited and staffed with reSOURCE Government Services, not Marion County Government BoCC


Location:  Marion County Public Safety Communications - 696 NW 30th Ave Ocala, FL 34475

Work Schedule:  TBD; Varies 

Rate of Pay:  
Emergency Telecommunicator / 911 Dispatcher I - $15.80
Emergency Telecommunicator / 911 Dispatcher I - $17.41
Emergency Telecommunicator / 911 Dispatcher I - $19.23
Emergency Telecommunicator / 911 Dispatcher I - $21.07

*Required: Must be able to clear pre-employment background, drug test, physical; Must possess a valid and active Driver's License* 


MAJOR FUNCTION:

This position receives requests and dispatches appropriate emergency units in response to all calls for service. Requests for services include but are not limited to those that are answered by 911 emergency or non-emergency lines or directly from the partner agencies. Work is performed under the direct supervision of the Telecommunicator Supervisor.

ESSENTIAL FUNCTIONS:

The following statements describe the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

·         Receives and prioritizes all requests for Fire Rescue and Law Enforcement services in unincorporated areas and other areas as requested of Marion County, and dispatches appropriate Fire Rescue and Law Enforcement emergency personnel and equipment.

·         Transmits other official messages via the radio, TDD/TTY, or paging system.

·         Maintains complete status of all on-duty fire-rescue personnel and appropriate law enforcement units, including locations and activities.

·         Properly fulfills requests from Fire Rescue and Law and other emergency personnel regarding support services such as rescue units, fire apparatus, wreckers, etc.

·         Answers telephone in non-emergency situations for employees and the Marion County Sheriff’s Office.

·         Maintains appropriate communications with other Public Safety agencies.

·         Obtains knowledge of Marion County and its boundaries to supply the quickest and most appropriate response.

·         Maintains a high level of customer service.

·         Maintains appropriate current support classes such as CPR, incident management, and hazardous materials.

·         Maintains composure in stressful situations to ensure appropriate control of all calls so units are properly supplied with accurate information.

·         Required to report to work at the appointed hour, as scheduled, and to work the entire assigned shift. Maintains availability for on-call, including nights, weekends and holidays.

·         Required to protect the privacy of all patient information in accordance with the agency’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider.

·         Required and expected to report, without the threat of retaliation, any concerns regarding the agency’s policies and procedures on patient privacy and any observed practices in violation of that policy to the designated Officer.

·         Supports the organization’s guiding principles and core values.

SECONDARY FUNCTIONS

·         Performs other duties as assigned.

 

CUSTOMER SERVICE

This is a front-line position responsible for providing excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.

 

SUPERVISION

Emergency Telecommunicator Levels I-III have no supervisory responsibilities. Emergency Telecommunicators Level IV may be responsible for general supervisory work of a relatively small number of employees, 2 or more with no direct supervision in the absence of a lead worker/supervisor. Emergency Telecommunicator III and IV responsibilities also include providing on the job training, evaluating job performance by completing Daily Observation Reports (DOR) and mentoring new Telecommunicators.

 

EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONS

Emergency Telecommunicator Emergency Telecommunicator Emergency Telecommunicator Emergency Telecommunicator I II III IV.

ETC I Courses plus the following:
Natl. Wildfire Coord. Group:

S-190 Intro to Wildland Fire Behavior

Marion County classes (or their future equivalents):

  • Cultural Diversity
  • Professional Ethics
  • Sexual and Employee
  • Harassment
  • Substance Abuse
  • Prevention
  • Violence in the Workplace

At management discretion, equivalent Marion County training may be substituted for the required classes.

Experience Pay Grade (Commensurate Based on Experience)

  • 6 mos. (1,040 hrs.) of PST or related experience preferred
  • 1 yr. (2,080 hrs.) of PST or related experience preferred
  • 3 yrs. (6,240 hrs.) of PST or related experience preferred
  • 4 yrs. (8,320 hrs.) of PST or related experience preferred 

Current employees cannot have received disciplinary action within 3 months or be on a Performance Improvement Plan.

Only one promotion can be received within a 12-month period unless assigned by management.

 

JOB SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the required knowledge, skills, and abilities.

Language Skills

·         Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

·         Ability to write routine reports and correspondence.

·         Ability to speak effectively one-on-one with customers and employees of the organization. Mathematical Skills

·         Ability to add and subtract two-digit numbers and to multiply and divide with tens and one hundredth. 

·         Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Problem Solving Ability

·         Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

·         Ability to deal with problems involving a few concrete variables in standardized situations.

·         Requires some judgment in the selection of procedures, methods, or tools, equipment to own work to accomplish tasks.

Specialized Skills and Abilities

·         Ability to maintain composure in stressful situations and to remain calm during emergencies.

·         Ability to multi-task in a fast-paced environment.

·         Knowledge of geographical features of Marion County and landmarks, location and responsibilities of County and State agencies, and the ability to maintain records.

·         Knowledge of fire rescue procedures and equipment.

·         Ability to type 35 words per minute.

·         Requires strong hearing skills.

·         Requires strong verbal communication skills.

·         Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns. Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team.

Machines and Equipment

This employee will be required to operate a computer, two-way radio, telephone, telephone/radio recorder, headset, pager, fax machine, copy machine, and other general office equipment in the completion of the tasks of the position.

 

PHYSICAL DEMANDS

While performing the duties of this job, the employee will occasionally be required to lift up to twenty- five pounds; will regularly be required to stand, walk, and sit; and will frequently be required to use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Special vision requirement for this position is close vision.

 

WORK ENVIRONMENT

Work is performed in an enclosed area with background noise from radios, telephones, teletype machines and other equipment. Shift work is required, including nights, weekends and holidays. Required to work overtime when necessary, sometimes on short notice. Subject to possible verbal abuse from callers and frequent exposure to traumatic situations. The noise level for this environment is moderate. 


Location:  Marion County Public Safety Communications - 696 NW 30th Ave Ocala, FL 34475

Work Schedule:  TBD; Varies 

Rate of Pay:  
Emergency Telecommunicator / 911 Dispatcher I - $15.80
Emergency Telecommunicator / 911 Dispatcher I - $17.41
Emergency Telecommunicator / 911 Dispatcher I - $19.23
Emergency Telecommunicator / 911 Dispatcher I - $21.07

*Required: Must be able to clear pre-employment background, drug test, physical; Must possess a valid and active Driver's License

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