HYP – Habitat for Humanity Greater San Francisco

Salesforce System Administrator

Job Title
Salesforce System Administrator
Job ID
27578767
Location
San Francisco,  CA 94111
Other Location
Description

Salesforce Systems Administrator 
Salary Range: $115,000-$125,000

Description 

What We Do 

Habitat for Humanity Greater San Francisco believes in the power of homeownership to create generational impact. To this end, we build homes for first-time homeowners and sustain homeownership by helping vulnerable homeowners retain their home as an asset for generations to come.  

Your Impact 

HGSF uses Salesforce across its Homeownership Services, Volunteer Services, and Fund Development departments to house and analyze data in service of its mission.  The Salesforce Systems Administrator is a critical role that will work closely with other department leaders to provide oversight on how best to use Salesforce to track organizational data. The Salesforce Systems Administrator is responsible for executing the day-to-day configuration, support, maintenance and improvement of our CRM platform, while keeping up-to-date on system upgrades and ever-improving product features. They make recommendations on how to leverage third party integrations 

New Manager  

To enhance data tracking and are responsible for implementation of solutions either internally or with identified external partners. This position is responsible for consistent and accurate data across Salesforce applications and manages one direct report who assists with data entry, enhancement, and quality.  

Primary Responsibilities 

Salesforce System Configuration and Management (60%) 

  • Designs, builds, tests, and deploys enhancements via the creation of custom objects, security controls, user profiles and permissions sets. 

  • Ensures integrity of data entered by various teams by creating systems for identifying and eliminating duplicates, identifying system errors that interfere with data quality, and running quality control systems to analyze integrity of data being entered by various teams. 

  • Handles core administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. 

  • Assists other users with building and evaluating reports, dashboards, and mailings to ensure that all teams are supported; completes regular internal system audits and prepares for upgrades.  

  • Serves as the point person for system troubleshooting, coordinating with outside resources as appropriate.  

Training, Documentation and Support (30%) 

  • Provides support and training for Salesforce use, including orientations for new staff and specialized training in response to changing roles. Provides recommendations for specific Trailhead trainings and resources. Develops department-specific manuals as needed.  

  • Documents all systems, definitions, and best practices. Recommends, writes, and updates internal policy and procedure documents.  

  • Surveys user adoption rates and provides suggestions on additional training sessions, communication, modifications, or other resources. 

Leadership (10%) 

  • Effectively communicates the broader business needs and how these needs translate into systems.  

  • Models' best practices in how data is entered, shared, and used for different audiences. 

  • Attends professional development events to stay current on their Salesforce and accompanying apps. 

  • Manages Data Coordinator 

Skills 

Technical Skills 

  • 3-5 years of experience managing Salesforce operations (required) 

  • Knowledge of Salesforce NPSP and Lightning UI (required) 

  • Fluency in Apex coding (required) 

  • Experience configuring and implementing new Salesforce and third-party integrations (required) 

  • Salesforce.com certification (preferred) 

  • Knowledge of nonprofit fundraising practices (preferred) 

  • Demonstrated ability to visualize and understand offline business needs and to translate them into systems and technical solutions leveraging the Salesforce platform 

  • Strong technology and database background, including database development and maintenance, and aptitude and interest in new trends and developments 

  • Comprehensive knowledge of computer software applications such as Microsoft Word and Excel; ability to learn new technology quickly 

Other Qualifications 

  • BA or equivalent combination of education and experience required 

  • Ability to manage multiple priorities and deadlines across multiple departments 

  • Excellent attention to detail and organizational skills 

  • Strong written and interpersonal communication skills 

  • Ability to work in a fast paced, open, team-oriented, casual office setting (position may begin as remote work) 

  • Commitment to serving families with low-incomes and advancing the critical call for affordable homeownership in the Bay Area. 

  • Must be able to pass background check (In accordance with state and county law: convictions do not necessarily rule out employment, it depends on the nature and severity of the conviction and is evaluated on a case-by-case basis, check is conducted on last 7 years only.) 

Work Environment  

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This position may begin as remote work and will transition to in-person/in-office work as permitted by the CDC and San Francisco Department of Public Health. 

Physical Demands 

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and stand or bend as necessary. Must be able to travel within HGSF’s service area. 

Benefits 

Compensation for this role is competitive, DOE. This full-time position offers health, dental and vision insurance, life insurance, long-term disability, employee assistance program (EAP), Flex Savings Account (FSA), 403b retirement account, commuter benefits, and 20 days paid vacation days, 3 front loaded sick days (accrue up to 72 days per year), and 13 paid holidays. 

EEO: Habitat Greater San Francisco is an equal opportunity employer. Habitat Greater San Francisco strives to reflect the diverse community it serves. Applicants who contribute to this diversity are strongly encouraged to apply. Reasonable accommodation is available for qualified individuals with disabilities, upon request.  

Habitat GSF receives federal funds through Self-Help Homeownership Opportunity Program (SHOP) and is required by federal law, to the greatest extent possible, to provide job training and employment opportunities to Section 3 residents. *Section 3 residents are defined as public housing residents or low-income persons who live in metropolitan area or non-metropolitan counties where HUD-assisted projects are located. 

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