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Committed to Culture.

At Benefytt, we seek to create and grow a culture that values and respects diversity and inclusion.

We strive to be a leader in those areas and hold our staff, management and business partners to the same high standards.

We expect that all Benefytt team members practice behaviors that seek to optimize our consideration of other's point of view, talents, and capabilities across all teams, functions, and business units.

Call Center Development Operations Manager

Job Title
Call Center Development Operations Manager
Job ID
Tampa,  FL 33618
Other Location
Call Center Development Operations Manager
Tampa, FL

Benefytt is a company with a deep commitment to creating a work environment in which our team members can flourish. We’re a rapidly growing company on the lookout for talented, dedicated professionals who enjoy very competitive salary and benefit packages (including health/vision/Life/STD/LTD/401(k)/Medical, Dependent Care and Transit/Parking Flex Spending Accounts) as well as Generous Paid Time off and company-paid holidays.

This role will be responsible for managing resources and technology for call center technology development and support. The primary technology stacks are built on Salesforce and Five9. The person in this role is responsible for managing expectations of the overall business and coupling that with the capabilities of the development and support staff.

Essential Duties and Responsibilities:
• Serve as the intermediary between business and technology staff
• Understand technical capabilities of deployed technology stacks
• Work with business leaders to implement desired work within the time frames needed
• Support development staff and their schedules to ensure expectations are managed and met
• Attend project management meetings and work to plan timelines
• Work with executives on new projects to ensure realistic expectations and timelines are met

Education and Work Experience:
• Bachelor’s degree in IT required, e.g., Computer Science, Software Development, etc.
• 3-5 years of experience in call center technology platforms is required - Five9 or Salesforce preferred
• 3-5 years of managing software development teams - 
• Demonstrated project management capabilities
• Comfort in a fast-paced and fluid environment
• Ability to produce campaign reporting and updates for distribution to management
• Effective written, listening and verbal communication skills are required

Attendance Requirements:
Due to the nature of Benefytt Technologies, Inc. needs, regular and reliable attendance is required. Individuals must be able to work at least a 40 hour work week, Monday through Friday, and be available as situations arise requiring extended hours.

Job Type: Full-time

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