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Community Associations Manager

Job Title
Community Associations Manager
Job ID
San Francisco,  CA 94111
Other Location
Community Associations Manager 
Salary Range: $85,000.00-$89,000.00/ year

What We Do
Come be part of the affordable, home-ownership movement! Join us and make an impact on people’s lives! Habitat for Humanity Greater San Francisco believes in the power of homeownership to create generational impact. To this end, we build homes for first-time homeowners and sustain homeownership by helping vulnerable homeowners retain their home as an asset for generations to come.

Your Impact
As a leading developer of affordable townhouses, condos, and other multi-family homeownership properties, HGSF is committed to ensuring that the homes and communities we build are safe, affordable, secure, and enriching places for generations of low- and moderate-income families. The Community Associations Manager -- a newly created position -- will drive our work to preserve and protect this growing portfolio of multi-family communities across our region.   

For our new multi-family developments, the Community Associations Manager (CAM) ensures that we are creating the conditions for success through the initial set-up of Homeowners Associations (HOAs), including designing and negotiating legal formation documents and work scopes in the development phase that will best serve HOA developments. As families ready themselves for homeownership, the CAM also provides key orientation and training in HOA roles and obligations to ensure a strong start for the community’s new HOA. As HOAs and their respective developments mature, the CAM will continue in a supporting role, including advising HOAs on governance, technical support, and helping HOAs make critical decisions regarding hiring, retaining, and managing the relationship with property management companies.

This work involves a high level of problem-solving, interpersonal engagement, and financial literacy. The success of this position is largely dependent on your ability to promptly identify emerging challenges, manage competing priorities, communicate effectively across diverse audiences, and respect diverse cultures and perspectives.   

Primary Responsibilities
HOA Set-Up (25%)
  • Partner with HGSF’s Real Estate Development team to form HOAs for new multi-family developments
  • Ensure that HOAs are established in conformity with applicable laws, best practices, and HGSF standards; and which reflect the needs and realties of diverse first-time homebuyers
Education and Training (25%)
  • Orient and prepare new homeowners and newly formed HOA boards in the purposes, powers, rights, legal obligations, and expectations of HOAs and their boards in the ongoing maintenance and social cohesion of their communities
  • Build the capacity of our HOAs to perform their obligations and responsibilities through ongoing training to existing HOA boards and current and prospective HOA board members.
  • Serve as HGSF’s primary point person for homeowners as it relates to our role and responsibilities within HOA developments
Technical Assistance (50%)
  • Use site visits, regular HOA board meeting attendance, and the ongoing review of reserve studies, yearly budgets, financial statements, and other key documents to understand the social, physical, and financial health of HGSF multi-family developments
  • Assist HOAs in establishing and overseeing contracts with community association managers and other contracted providers
  • Keep detailed records on HOA functioning, and provide regular reports to HGSF management
  • Provide assistance and/or appropriate referrals to HOA boards to address governance, financial, compliance or other complex challenges that HOAs frequently face
  • Establish and support a peer–to–peer network of HOA board members across HGSF’s portfolio to share HOA strategies and solutions in HOA governance and asset preservation
  • Regularly collect data on the outcomes and impacts of our services and interventions to identify areas for improvement and best practices in the set up and ongoing support of HOAs and HOA boards
  • At least three years’ experience in property management, homeowner association management, or similar settings, Certified Community Association Manager (CCAM) preferred. 
  • Familiarity with California laws regarding Common Interest Developments (CIDs)
  • Commitment to working with low-income families and communities
  • Excellent written and oral communication skills
  • Financial aptitude, including the ability to interpret financial statements and budgets 
  • Ability to synthesize and analyze quantitative and qualitative data to identify trends, challenges and opportunities and propose practice or policy changes
  • Strong problem-solving skills
  • Training, coaching, and/or group facilitation expertise
  • Ability to manage and resolve group conflict and support collective decision-making
  • Excellent organizational and problem-solving skills
  • Proficiency with Microsoft Office Suite
  • Exceptional customer service skills
  • Comfort with database entry; experience with Salesforce a plus
  • Bilingual Cantonese/English or Spanish/English highly desirable
  • Able to work nights/weekends, as necessary
  • Valid CA driver license, clean driving record, and access to personal vehicle required. Must be able to travel as need through the tri-county service area ( SF, Marin, San Mateo)
  • Must be able to pass background check. (In accordance with state and county law: convictions do not necessarily rule out employment, it depends on the nature and severity of the conviction and is evaluated on a case-by-case basis, check is conducted on last 7 years only.)
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands
Must be able to frequently communicate in English (verbal), giving and receiving trainings, and working as part of a team. Must be able to travel within the tri-county area.

Compensation for this role is competitive, DOE. This full-time position offers medical, dental and vision insurance, life insurance, long-term disability, employee assistance program (EAP), Flex Savings Account (FSA), 403b retirement account, commuter benefits, 20 paid vacation days, 3 front loaded sick days (accrue up to 72 hours per year), and 13 paid holidays.

EEO: Habitat Greater San Francisco is an equal opportunity employer. Habitat Greater San Francisco strives to reflect the diverse community it serves. Applicants who contribute to this diversity are strongly encouraged to apply. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Habitat GSF receives federal funds through Self-Help Homeownership Opportunity Program (SHOP) and is required by federal law, to the greatest extent possible, to provide job training and employment opportunities to Section 3 residents. *Section 3 residents are defined as public housing residents or low-income persons who live in metropolitan area or non-metropolitan counties where HUD-assisted projects are located.

Pay Range
$85,000.00   Annually to $89,000.00   Annually

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