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Product Support Specialist Needed – Monterey CA (ONSITE)

Job Title
Product Support Specialist Needed – Monterey CA (ONSITE)
Job ID
27647726
Location
Monterey,  CA 93944
Other Location
Description

Product Support Specialist Needed – Monterey CA (ONSITE)

Falcon is hiring!  Are you in the market for a new role?  Please review the job description listed below.  If you are interested send an updated resume and target pay rate / salary.  A Falcon rep will contact you to discuss.    We look forward to hearing from you!

  • Location: Army Defense Language Institute Foreign Language Center (DLIFLC) contract at Presidio of Monterey (1759 Lewis Rd Ste 111, Monterey, CA 93944).  This is a 100% onsite position.
  • All candidates MUST be fully vaccinated from COVID-19 to be eligible for consideration. 
  • While we can hold a clearance for any cleared candidates we hire, the position does not require an active security clearance.

DLIFLC is the military’s primary school for foreign language instruction. As part of the Army Training and Doctrine Command, the institute provides resident languages courses in sixteen (16) languages and dialects for more than 3,000 resident students taught and supported by approximately 2000 faculty and staff annually. Instruction takes place at the Presidio of Monterey in Monterey, California five (5) days a week, six (6) to seven (7) hours per day, with one (1) to two (2) hours of homework each night.

• PSS’s must have two of the three skillsets provided below:

1. Content Editor: Possess the ability to quickly decipher and reorganize information that might seem disjointed into a meaningful and stylistically appropriate form; efficiently manage the work of two or more activities or projects simultaneously; attend to detail; interact in a fast-paced, professional, and multicultural work environment; and produce professional quality, learner-centric materials for final publication; and meet deadlines. Native English-speaking ability required. Working proficiency in any foreign language highly preferred. Past experiences working professionally in an educational setting preferred.

2. Production Coordinator: Extensive experience coordinating all aspects of the production of textbooks and written manuals; extensive knowledge of professional graphics software and integration with industry standard desktop publishing software; possess excellent file management, time management, and organizational skills; and able to interact in a fast-paced, professional, and multicultural work environment and produce professional quality, learner-centric materials for final publication. Native English-speaking ability required. Working proficiency in any foreign language highly preferred. Past experiences working professionally in an educational setting preferred.

3. Multimedia Specialist: Strong knowledge of professional multimedia software and integration with industry standard desktop publishing software. Experience in video and audio editing for mobile and Internet use for military instructional materials highly preferred. Native English-speaking ability required. Working proficiency in any foreign language highly preferred. Past experiences working professionally in an educational setting preferred.

The DLIFLC contract supports several programs:

1) DLIFLC resident courses delivered in both print and digital formats

2) DLIFLC non-resident courses offered at various language training detachments across the world

3) Training programs for faculty and staff developed by DLIFLC’s support organizations. Production Support Services support comes in the form of English editing, design and layout for both PDF and Online materials, and multimedia support. These materials will be deliverable in physical classrooms or as part of a blended or flipped classroom environment. Instructional materials include course materials, homework, assessment materials, and other ancillaries designed and formatted as needed. Ancillary materials include homework and instructor[1]created supplemental instructional material that is not part of the core curriculum, faculty training and workshops. Services may occasionally be requested for special projects such as Language Day brochures, editing and production for DLI published journals and other similar materials. Multimedia services are necessary for in house development of illustrations, graphics, simple animations, audio, video, and interactive content for upload into UCAT or other mainstream commercial platforms as requested. DLIFLC uses Sakai as its learning management system and SharePoint as is document management system.

Duties/Required Qualifications:

• All applicants must be fully vaccinated from the COVID Virus per Executive Order

• Fluent in English

• Demonstrable mastery of the English written language including spelling, composition, and grammar.

• Strong communication and interpersonal skills.

• Proactive, organized, with strong attention to accuracy and detail, and strong time management skills. Production Support Specialist Defense Language Institute Foreign Language Center (DLIFLC) Army Training and Doctrine Command SF-HR-014

Experience:

• 5 to 7 years of relevant experience

Education:

• Bachelor's Degree in a related field

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