Careers – Land Intelligence

SaaS Customer Success Manager

Job Title
SaaS Customer Success Manager
Job ID
27663860
Location
Columbia,  SC 29201
Other Location
Description

Customer Success Manager 

 

POSITION SUMMARY  

The Customer Success Manager will work with our platform development and marketing teams to effectively respond to customer needs to create a successful customer experience.  This will require a thorough knowledge of our product line and an ability to work with our various customers.  The position will be full-time, in-person, and located in Columbia SC.  The position will be client focused and will be involved in sales, customer service, customer support, and marketing efforts.  The position will report to the Chief Technology Officer. 

 

COMPANY SUMMARY 

Land Intelligence is a technology company serving the real estate industry.  We are focused on the digital transformation of the Land Development process.  We have been recognized as an industry technology leader in providing solutions on a national scale. Our team are visionaries that see a better, faster, and more valuable way to research, finance and trade land.    

 

QUALIFICATIONS/SKILLS AND KNOWLEDGE REQUIREMENTS  

Undergraduate degree in marketing, business administration or other customer experience discipline.  A minimum of two (2) years’ experience of customer relationship management, or technical support in a SaaS web environment, and a demonstrated track record of creating customer success.   Must have strong interpersonal skills, maturity and good judgment and be capable of communicating with a diverse range of individuals. Broad functional experience in areas of sales, customer service and support, UI/UX development, market research and planning and promotions/advertising. 

 

  1. Key responsibilities: 

  1. SaaS Analytics tracking and reporting  

  1. Customer Relations management  

  1. Creating and maintaining Training materials and Multimedia Help content  

  1. Delivering Customer Demos  

  1. Facilitating educational content and session offerings 

  1. User Journey mapping and monitoring 

  1. Online interactive support and communications 

  1. SaaS User Subscription administration and reporting 

  1. Maintaining SaaS and CRM data synchronization 

 

  1. Desired Technical Skills 

  1. Application User Experience (UX) 

  1. User Interfaces (UI) 

  1. Data analysis 

  1. Web analytics (Google analytics, SaaS Optics, MixPanel, etc) 

  1. Hubspot Customer relationship management 

  1. Monitoring of Full Story (web session replay) 

  1. Manage Intercom connections, interactive tours, and webchat interactions 

  1. Technical writing 

  1. Interactive/collaborative web applications (ie Zoom, WebEx, Teams, etc) 

  1. Agile scrum experience using JIRA and Confluence 

 

  1. Desired soft skills 

  1. Customer Service and Issues management 

  1. Excellent Communications Skills 

  1. Organizational skills 

  1. Presentation Skills 

  1. Dependability 

 

What can we offer you? 

You will be rewarded with a competitive salary, residual bonus program with no account caps, long term incentive plan, and large company  benefits, including national healthcare, 401k, PTO, Employee Assistance Program, and much more thru our HR PEO partner Insperity (www.insperity.com) 

 

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