ENTRE CareersAre you looking to join a successful team?
ENTRE is building a culture where its team members are empowered to do their best work, and support ENTRE on its mission to disrupt the traditional education system and usher a new generation of ENTREpreneurs into the world. If you think you’ve got what it takes, find a role that’s right for you and apply today!
Customer Concierge Part Time (Remote)
- Job Title
- Customer Concierge Part Time (Remote)
- Job ID
- Work From Home
- Charlotte, NC 28130
- Other Location
The gig in short:
Do you love the spirit of Entrepreneurship? Do you love helping people? If so, this is the home for you! Join a team with a high sense of urgency, integrity, and passion for helping customers. You must be someone who is willing to lend a hand to team members and customers alike. You will need to take pride in listening to the needs of customers, be resourceful and solutions oriented. You must always speak to customers in a professional manner and you will be responsible for supporting the company’s internal needs by working with customers, prospective customers, and colleagues to ensure the highest quality of customer support is met.
Who we are:
We provide our students with the complete ecosystem they need to learn how to become a successful entrepreneur, including digital courses, coaching, community, tools, and events.
We believe that entrepreneurship is the key to unlocking the best possible quality of life for millions of individuals, and will be a catalyst for a much needed shift in culture - a shift toward self-determination, individual responsibility, and independent thinking. Simply put, we believe that by helping create successful ENTREpreneurs, we are changing the world.
What we want you to do:
Manage customer inquiries via phone, social media, ticketing system/email, or directly from other team members
Respond to customer inquiries and resolve inquiries using basic troubleshooting skills, proactively finding solutions in Knowledge Base or in collaboration with other team members
Escalate customer inquiries/issues to tier 2 representatives when appropriate
Attend all required team and company-wide meetings
What we are looking for:
3+ years of customer support. Experience in the digital marketing, education, or coaching industries is preferred.
Proficiency in help desk platforms
Experience in a role or position that involves direct customer support and interaction
What you have to have:
Have a positive and helpful attitude that ensures customers have their voice heard and valued
Strong team-work and communication skills
Strong written and verbal communication
Ability to prioritize and escalate
Exemplifies ENTRE culture and values
Able to collaborate with multiple teams in a fast-past changing environment
Proactive problem solver with the ability to identify issues and tasks without being asked or notified
Part Time permanent, and remote work
6 Company-paid Holidays
Profit sharing opportunities
A fun, dynamic, and exciting environment
Please visit ENTRE Institute to learn more about us and check us out on FB!
Option 1: Create a New Profile
As job positions at ENTRE open and are publicly posted, we encourage all applicants, including former students of ENTRE, who believe they have the qualifications and would be a good fit for the position to apply. Individuals currently enrolled in ENTRE's training or coaching programs are not eligible to apply.
ENTRE is an Equal Opportunity Employer. We embrace the value you can bring to our team through your commitment, skills and abilities, creativity, experience and diversity...not your skin color, sex, gender or otherwise. However you identify, if you’re smart, good at what you do, feel aligned to ENTREs mission and values, and feel you’re the right fit for an open position, we encourage you to apply.
How We Work
ENTRE is a distributed team, so we hope you love your home office because your home is your HQ!
We believe our team can be just as connected and productive from their home offices around the world.
With structured (yet flexible) work schedules, purposeful meetings, ninja-like asynchronous communication and project management tools. Our team is able to get work done efficiently while having fun, and do it all from the comfort of their home office… or their rooftop deck… or from an RV at the beach… or anywhere with a quiet place to work and a good Wi-Fi hotspot!
Working @ ENTRE is more than just a paycheckENTRE benefits can vary based upon location, job status and length of employment.
Health & Wellness
Our Medical, Dental and Vision plan options give you the flexibility to select the right coverage for you and your eligible family members. Choose from multiple plan options, and enjoy a generous employer contribution towards your coverage.
We believe employees benefit greatly from time off work and that it is integral to productivity and high levels of achievement. We have instituted an ‘unlimited’ PTO Policy which allows team members to take reasonable time off to relax and recharge.
Profit Sharing & Performance Bonuses
Employees are eligible to participate in either our Profit Sharing or Performance Bonus programs, depending on their role. We couldn’t do what we do without our incredible team so it’s only right that they share in the rewards.
Personal and Professional Development
We believe in investing in our team members by providing opportunities for both personal and professional development. It’s not just a box we want you to tick at review time, we truly support you in driving your development.
From Day 1, you are empowered to be excellent. Our Leadership team is focused on enabling continuous development and growth. Opportunities abound and we support our homegrown talent in excelling in new opportunities all the time!
Employee Benefits Program
Health Care FSAs, Life Insurance, Personal Accident Insurance, Short and Long-Term Disability Insurance, Adoption Assistance, Health Savings Accounts and an Employee Assistance Program are all available through our Employee Benefits Program.
Office Expense Reimbursements
Your home office is your headquarters and we have a generous reimbursement program to help ensure you have everything you need to be effective, comfortable and productive.
Team member discount
25% discount on all merchandise sold in ENTRE’s Company Store.