Case Specialist

Job Title
Case Specialist
Job ID
Work Hybrid
Bronx,  NY 10451
Other Location
Los Angeles, Newark, or Atlanta
Start Date: Spring 2022
Employment Type: This is a full-time position 
Location: NYC, Los Angeles, Newark, or Atlanta 
Reports to: Student Success Manager

TKH General Overview
The Knowledge House’s mission is to empower and sustain a talent pipeline of technologists, entrepreneurs, and digital leaders, who will uplift their communities out of poverty.
The Knowledge House (TKH) approach is to (1) close gaps in the education­-to-­employment pipeline in underserved Bronx neighborhoods by teaching young adults aged 16­-24 skills to launch careers or ventures in technology, and (2) support links between local youth, tech innovation, and business development that bring positive community impact. Headquartered in the South Bronx, the poorest congressional district, TKH has served more than 1,900 students. Current core programs include our Innovation Fellowship focused on software engineering, cyber security, and digital design for adult job trainees, and our Karim Kharbouch Coding Fellowship for high school students learning computational thinking and web design. 
Benefits of working at The Knowledge House:
  • Apply your teaching and learning expertise to address the knowledge and skills gap to low income and underrepresented communities nationwide (we are rapidly expanding in NYC, Newark, Atlanta, and LA)
  • Be part of a fast-moving and tech-enabled organization that’s building the next generation of tech entrepreneurs, technologists, and innovators 
  • Join a startup where every team member is expected to contribute to strategy, create solutions and improve organizational culture
  • Flexible schedule hours within required evening class times and team meeting requirements; ability to work from home for part of the workweek
Job Summary:
The Case Specialist is responsible for the persistence and success of each student at TKH. The Case Specialist is responsible for supporting the onboarding, academic and career development needs and graduation of students. Case Specialists have monthly case management meetings with students to review progress towards program completion and career goals. Throughout the course they communicate expectations, course schedules, and assignments to students while collecting and reporting student performance data to the programs team and TKH staff. Case Specialists report to the Student Success Manager, providing updates on which students need special interventions and/or further support. Case Specialists assist instructors in tracking student activity inside and outside the classroom and refer them to office hours and tutoring schedules. Activities include, but are not limited to the following:
  1. Student Case Management (75%)
    1. Conduct a monthly check-in with students tracking grade point average, progress towards career roadmap, course completion and work-readiness.
    2. Coordinate mentorship, tutoring, celebrations, and additional supports for students, ensuring strong participation and mastery of technical and career competencies.
    3. Conduct cohort case management including documentation of student incidents, implementation and monitoring of improvement plans for students on probation.
    4. Work with instructors and career success coordinator to assess students and identify their next steps post-program.
    5. Assist students with their internship job search, providing resume and interview tips.
  2. Administrative Support (25%)
    1. Manage and update a database of students, tracking performance, feedback, and activities.
    2. Distribute, collect, and organize student files, data, paperwork including media release forms, attendance sheets, case notes, etc.
    3. Support the execution of student events including volunteer engagements, demo days, hackathons, trips to companies, and guest speakers for each cohort.
    4. Represent TKH at networking events, meetups, training, and community engagement opportunities.
    5. Ensuring the Student Success Handbook is updated each year with new program schedules and refreshed procedures, actively collecting usability.
    6. Facilitating run-of-show for Orientation Day and Demo Day for assigned programs.
You’re an ideal candidate if you have:
  • 2+ years of work experience ideally in a non-profit, education, or youth development environment
  • Proficient in Google Drive applications and other apps for work
  • Proficiency using Excel and Google Sheets
  • Analytical skills and attention to detail
  • Proactivity and self-starter
  • Calm under pressure, with strong follow-through and ability to meet deadlines
  • Strong work ethic and commitment to producing high-quality work
  • Effective communication skills, including clear writing and professional email
  • Teamwork, including actively reaching out to colleagues to support or consult on projects and maintaining collaborative work environment
  • Commitment to contributing to positive organizational culture and core values.
The full-time salary range for this role will be between $52k-$55K. The role may also be available as a part-time position pending the discretion of The Knowledge House in which case the full-time salary would be prorated for part-time hours. Benefits for full-time staff include health, dental, and vision insurance, a 3% 401k match, a monthly tech stipend, and 32 days of paid time off.

To ensure employee and student safety, as of January 1, 2022, all TKH employees are mandated to be fully vaccinated against COVID-19.

It is the policy of The Knowledge House, Inc. to promote and provide equal employment opportunities without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, veteran status, genetic predisposition, or carrier status.

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