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Service Tech

Job Title
Service Tech
Job ID
Rosenberg,  TX 77471
Other Location

Assistant Maintenance 


Job Summary 
Rockstar’s Assistant Maintenance Supervisors are experienced in the maintenance of multifamily communities and are dedicated to creating lasting impressions for our residents by anticipating needs and exceeding expectations. The Assistant Maintenance Supervisor is responsible for assisting the Maintenance Supervisor in overseeing the overall maintenance of the community, including repairs, the make-ready process, and preventative maintenance. Our ideal candidate will be a customer focused team player who is committed to meeting community goals. 
Essential Functions 

  • Assist the Maintenance Supervisor in supervising and scheduling maintenance activities, such as make readies and service requests 

  • Monitor and prioritize service request and tasks, identify and expedite emergencies that should be top priority, and monitor workload throughout the day to make sure that tasks are completed timely and efficiently 

  • Perform preventative maintenance on community and apartment appliances and equipment 

  • Prepare vacant apartments for move-in, including completing any necessary repairs or replacements 

  • Assist with managing the make ready process by walking vacant apartments after move-out to determine make ready needs, communicating with vendors and monitoring progress, ensuring that all repairs and replacements are completed, and notifying the Community Manager when the make ready process is complete 

  • Monitor repairs that are continuously repeated and work with the team to determine a cause and course of action 

  • Respond to and completing service requests including repairing and replacing appliances, plumbing systems, and air conditioning, heating, and electrical systems, etc. 

  • Ensure upkeep of community appearance by replacing lightbulbs, removing trash and litter, painting and performing repairs 

  • Accurately complete records in OneSite regarding service requests, preventative maintenance, and make-ready of vacant apartments 

  • Provide excellent customer service when interacting with residents, guests, and vendors 

  • Identify any issues regarding safety, hazardous conditions or maintenance needs in the community and correct them or report them to the Maintenance Supervisor 

  • Assist in training and developing the community’s maintenance staff 

  • Assist Maintenance Supervisor with maintaining adequate inventory of supplies for repairs 

  • Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, apartment inspections, and other tasks as needed 

  • Maintain overall organization and cleanliness of work areas and maintenance shops 



  • High school diploma and some college or trade school preferred 

  • 1 year of general maintenance experience, at least 6 months of apartment maintenance experience required 

  • EPA certification Type I, Type II, or Universal required; CPO certification preferred 

  • Must be able to perform tile work, carpentry repairs, and all facets of the apartment make-ready process 

  • Must be able to troubleshoot and repair HVAC equipment, plumbing systems, electronic systems, all major appliances, pool and spa equipment and other systems on community 

  • Certified Apartment Service Technician (CAMT) preferred 

  • Must have certifications/permits required by city or state to perform job responsibilities 

  • Must have valid driver’s license, dependable transportation and be able to accommodate a rotating on-call schedule 

  • Ability to work a varied schedule including weekends and holidays as required 


What To Expect: 

  • Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis 

  • Will use some repetitive motion of hand-wrist in using computer and writing 

  • Must handle stressful, urgent, novel and diverse work situations on a daily basis 

  • Emotional stability and personal maturity are important attributes in this position 

  • Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community 

  • Hazards can be avoided with proper lifting techniques, SDS and general safety training 

  • Will be regularly called upon to work long hours and odd schedules (including weekends) 

  • Position requires periodic travel by automobile to handle work-related activities 

  • Attendance and punctuality is essential for success in this position 


This job description is not an all-inclusive list of duties and responsibilities. Rockstar Capital may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations. 

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