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Senior Information Technology Support

Job Title
Senior Information Technology Support
Position ID
27676894
Location
Doral,  FL 33122
Other Location
Description

Senior IT Support - Office 365, Active Directory, Mac, Networking

and Windows Servers

 

USA - Doral, Florida

 

The owners and employees of Sourceability LLC share a unified goal of being

the best electronics distributor in the market. We have seen our business

endure and adapt to many changes in the global marketplace. We are driven

by technology and are continuously looking for innovations that will improve

the industry.

 

Our resilience is directly attributed to our hard work and the value we place

on relationships with co-workers, customers, & our suppliers. Our employees,

customers, suppliers, and business associates know from experience that we

honor our commitments, and we stand behind everything we do.

 

Under the guidance of IT management, the IT Support provides day-to-day

support and other technical operations for the organization as needed.

 

 

Duties and Responsibilities:

 

•Maintains accurate IT Asset Inventory and assist in acquisition,

deployment, support, and retiring of IT assets based on established

IT Life Cycle management.

 

•Provides support for IT Assets, such as computers, monitors,

phones, mobile, tablets, printers, network equipment, Mac, and

Windows Computers.

 

•Provides highly satisfying services and support for all level of users

in the Organization, including staff, members, and executives.

 

•Administers all duties in accordance with established policies,

procedures, and standards.

 

•Networking troubleshooting is also provided in testing user

connectivity issues, network port activity back to the switch, and

provide local hands for network engineering and operations teams

as needed.

 

•Effectively and efficiently manages the life cycle of the service

request, including detailed documentation as well as escalation

(when necessary and appropriate).

 

•Manages tickets as necessary to ensure that help requests are

resolved in a timely manner.

 

•Provide Internal IT Administrative Duties.

 

•Troubleshoots IT hardware, software, network, and printers.

 

•Provides Audio/Visual support as needed.

 

•Provides on-call and after-hours support as needed for urgent

escalations.

 

•Other duties as needed.

 

POSITION REQUIREMENTS

 

•Minimum 5 years of experience in installing, troubleshooting,

and/or maintaining software and hardware installations, upgrades,

and related activities.

 

•Strong knowledge of Windows and Apple operating systems.

 

•Microsoft O365 and Azure Administration, O365 User Account and

License Administration, User and O365 environment reporting.

 

•Ability to troubleshoot infrastructure issues such as network loss

and performance issues.

 

•Knowledgeable and experienced with configuring Windows servers

 

•Working Knowledge of Microsoft Active Directory (On-premises and

cloud) and Azure Active Directory

 

•Customer service focused with strong interpersonal skills including

a positive, enthusiastic attitude and the ability to interface

professionally and effectively with end users at all levels and with

varying technical knowledge.

 

•Self-motivated with the ability to quickly learn new systems,

business processes, and concepts continuously with little or no

documentation.

 

•Demonstrated ability to think “outside-the-box”, perform research,

and operate independently to devise solutions to difficult problems.

 

•Ability to operate as a team member, supporting departmental

decisions, policies, and procedures.

 

•Demonstrated ability to manage stress appropriately and

professionally.

 

•Excellent oral and written communications skills with the ability to

create and maintain technical documentation.

 

•Ability to lift and carry 40 lb. loads.