Integrated Oncology Network - ION


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Regional Operations Director/Business Development

Job Title
Regional Operations Director/Business Development
Job ID
Middleburg Heights,  OH 44130
Other Location

Job Purpose:

The Regional Director of Operations/Business Development is responsible for maintaining quality services and public relations, meeting financial goals and widening the referral base of center(s).

Essential Functions:

Business & Clinical Operations:

  • Oversee all day-to-day responsibilities of center staff.
  • Participate in development of budget and manage P&L.
  • Oversee overall reimbursement of clinical services.
  • Develop and share operational methods to increase revenue and improve customer service to maximize Center(s) reimbursement.
  • Act as primary liaison between the Center and various support services in Nashville.
  • Promote, educate and utilize patient scheduling (centralized) services.
  • Prepare and process Center Schedules, PTO and manage overtime expenses.
  • Partner with HR with recruiting, onboarding, performance management, staffing requirements and disciplinary action when needed.
  • Promote and practice patient satisfaction.
  • Oversee electronic chart auditing.
  • Ensures clinical team actively participates and is committed to quality improvement process by the physicians and team members, including weekly chart rounds, daily chart checks by RTs, physician peer review, tumor boards, required Q&A and other quality and safety improvement programs.
  • Manages throughput at site to meet established goals, ensuring patient care and satisfaction are high priority for all team members.
  • Develops & maintains operational reports as needed.
  • Answer center telephones and take initiative in assisting in clerical duties as needed by center.
  • Develops & maintains working knowledge of all programs/software used within the center.
  • Manage and troubleshoot equipment preventive maintenance and repairs.
  • Develops & maintains working knowledge of all functions within the center.
  • Compliance with all federal, state, and local laws and regulations.
  • Compliance with ION policies, processes and procedures.
  • Manage regular attendance and punctuality of self and other team members.
  • Contributes to team effort by accomplishing related results as needed.
  • Ensures that all processing and reporting deadlines are consistently achieved.
  • Perform any other functions as required by management.

Growth Initiatives:

  • Responsible for increasing volume to ensure center(s) will perform budgeted plan, including same store growth, expense targets and revenue goals.
  • Manages sales & marketing for center(s) with support of VP or other functional support team members.
  • Develops and executes sales plan for market and measures results.
  • Develops & maintains strong relationships with all physicians (internal & external).
  • Develops & maintains strong relationships with local hospital leadership teams.
  • Participates & supports local business development projects.
  • Continual pursuit and dissemination of cancer information.
  • Perform any other functions as required by management.

Qualifications and Education Requirements

  • Ability to work a flexible schedule (including overtime, and weekends, as necessary.
  • Minimum of 5 years in a responsible position demonstrating management, program development and implementation of related services.
  • Minimum 3 years of healthcare related experience, preferably in management role
  • Proficient in Microsoft Office programs and other programs related to healthcare medical records

Preferred Skills

  • Bachelor’s Degree related to job, preferably also Master’s Degree.  Sufficient healthcare experience can substitute education preferences.

Required Competencies

Excellent judgment, dependability, conscientious performance.  Detail oriented.  Exceptional interpersonal and communication skills. Strong written and verbal communication skills.  Strong financial and analytical training and/or experience. Caring and empathetic.  High ethical standards. Mechanical ability and manual dexterity for operating complicated equipments.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  While performing the duties of this job, employee is required to walk; sit; use hands to handle, or feel objects, tools, or controls; reach hands and arms; talk and hear.  Employee must lift and/or move 50 pounds.  Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, speech clarity, climb, balance, and stoop, kneel, and bend.

Work environment: While performing the duties of this job, the employee is exposed to environmental risk of radiation exposure, and biohazard exposure.

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