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ServiceNow Business Process Consultant (Regionally Remote)

Job Title
ServiceNow Business Process Consultant (Regionally Remote)
Job ID
Work From Home
Arlington,  VA
Other Location
3501 Fairfax Dr



The ideal Business Process Consultant will be able to successfully perform the following duties:

  • Accountable for delivering Industry Best Practice guidance working with the customer to achieve their business outcomes/solutions in ServiceNow ITBM (Information Technology Business Management)
  • Provide subject matter expertise that leverages out of the box functionality that achieves desired outcomes without resorting to special coding or customization
  • Identify, document and present insights, impacts and recommended solutions to meet business objectives
  • Provide support in automating business process workflows, demand management processes and dashboards using ServiceNow
  • Communicates technical problems and solutions to both technical and non-technical audiences
  • Works closely with a PMO and will be involved in producing guidance for project management, demand management processes, goal creation and analytics
  • Complete, develop and improve required documentation such as process flow diagrams, SOPs, guidance materials, presentations, gap analysis
  • Promote continuous process improvement practices
  • Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role
  • Strong consulting skills including meeting & facilitation skills, and collaboration and communication skills



  • Must have Bachelor’s degree in information technology or related field of study
  • Must have a passion for ServiceNow proactively learning new tips and best practices
  • Must have 6-9 years work experience
  • Must be a US Citizen who is eligible to obtain and maintain a Public Trust clearance
  • Minimum 2 years consulting experience in ServiceNow ITBM (IT Business Management) or SPM (Strategic Portfolio Management) 
  • 90% Remote - Occasional presence on site required (Travel expenses are not reimbursed)  

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