Careers – Land Intelligence

SaaS Customer Success Manager

Job Title
SaaS Customer Success Manager
Job ID
27679701
Location
Columbia,  SC 29201
Other Location
Description

Who We Are 
 Land Intelligence is a software technology company serving the commercial real estate industry.  We focus on Land Development.  We have been recognized as an industry technology leader in providing solutions on a national scale. Our team are visionaries that see a better, faster and more valuable way to research, finance and trade land.    
 
Our Culture 
We are entrepreneurs first. Which means we manage the people, processes and product. We create new ways of doing things to drive value. We are builders and growth minded.  Our leadership team has been recognized as a Best Places to work in the industry nationally. Our team drives for personal and professional development, as personal growth is instrumental to our success. Your learning will be supported by specialized in-house training programs and mentoring by the industry’s leading experts, many of whom are our investors and strategic partners. 
 
 
POSITION SUMMARY  

The Customer Success Manager will work with our platform development and marketing teams to effectively respond to customer needs to create a successful customer experience.  This will require a thorough knowledge of our product line and an ability to work with our various customers.  The position will be full-time, in-person, and located in Columbia SC.  The position will be client focused and will be involved in sales, customer service, customer support, and marketing efforts.  The position will report to the Chief Technology Officer. 


QUALIFICATIONS/SKILLS AND KNOWLEDGE REQUIREMENTS  

Undergraduate degree in marketing, business administration or other customer experience discipline.  A minimum of two (2) years’ experience of customer relationship management, or technical support in a SaaS web environment, and a demonstrated track record of creating customer success.   Must have strong interpersonal skills, maturity and good judgment and be capable of communicating with a diverse range of individuals. Broad functional experience in areas of sales, customer service and support, UI/UX development, market research and planning and promotions/advertising. 

Key responsibilities: 

  1. SaaS Analytics tracking and reporting  

  1. Customer Relations management  

  1. Creating and maintaining Training materials and Multimedia Help content  

  1. Delivering Customer Demos  

  1. Facilitating educational content and session offerings 

  1. User Journey mapping and monitoring 

  1. Online interactive support and communications 

  1. SaaS User Subscription administration and reporting 

  1. Maintaining SaaS and CRM data synchronization 

 

Desired Technical Skills 

  1. Application User Experience (UX) 

  1. User Interfaces (UI) 

  1. Data analysis 

  1. Web analytics (Google analytics, SaaS Optics, MixPanel, etc) 

  1. HubSpot Customer relationship management 

  1. Monitoring of Full Story (web session replay) 

  1. Manage Intercom connections, interactive tours, and webchat interactions 

  1. Technical writing 

  1. Interactive/collaborative web applications (ie Zoom, WebEx, Teams, etc) 

  1. Agile scrum experience using JIRA and Confluence 

 

Desired soft skills 

  1. Customer Service and Issues management 

  1. Excellent Communications Skills 

  1. Organizational skills 

  1. Presentation Skills 

  1. Dependability 

We are a startup, but this isn't our first time doing this. As a result, you can get the thrill of working at a startup, with the resources of a publicly traded company.  
 
Land Intelligence is an EOE/Affirmative Action Employer M/F/D/V. If you are interested in applying for employment and need special assistance to apply for a posted position, please send an e-mail to hello@landintelligence.net. Land Intelligence also participates in the federal E-Verify Program 

Required Skills

Application User Experience (UX) 

User Interfaces (UI) 

Data analysis 

Web analytics (Google analytics, SaaS Optics, MixPanel, etc) 

HubSpot Customer relationship management 

Monitoring of Full Story (web session replay) 

Manage Intercom connections, interactive tours, and webchat interactions 

Technical writing 

Interactive/collaborative web applications (ie Zoom, WebEx, Teams, etc) 

Agile scrum experience using JIRA and Confluence

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