Computer Network Defense (CND) Engineer - Service Desk: Provide near-real-time monitoring and analysis of insider and external threats using network security tools and custom developed scripts in accordance with ICD 502; for a 24x7x365 service desk environment.

· Shift for this position is Monday – Friday 2pm – 11pm

Duties / Responsibilities: This position will include, but is not limited to, the following tasks:

· Consult with users in all Divisions to determine hardware, software, or system functional requirements.

· Oversee the daily operation of an IT infrastructure supporting teleworking capacity to ensure continuing high-performance, uninterrupted operations, supporting staff and members.

· Responsible for leading and managing IT support help desk tickets.

· Assist with using ManageEngine for patch management.

· Administer endpoint security solutions with Fortinet EMS. Administer and configure Fortinet 60 / 200 series firewalls, Forti Switches, Cisco, HP, and Dell switches.

· Assist in troubleshooting system hardware and software-specific issues using Cisco, Palo Alto, and Microsoft tool sets; escalates as necessary.

· Responsible for installing, configuring, customizing the tools, sensors, and ancillary equipment.

· Provide near-real-time monitoring and analysis of insider and external threats using network security tools and custom developed scripts.

· Perform near-real-time network security alerting and problem resolution.

· Prioritize remediation efforts using reliable threat intelligence.

· Monitor and protect the security of the DODIN-A(NG) and DODIN-A(NG)-S from internal and external threats.

· Implement the Enterprise Audit Conceptual Framework as defined by ICS 500-27.

· Generate a complete list of auditable events for all user activity and then process, format, filter, and share the data.

· Assess and report on cyber readiness, performing an analysis of trends and concerns, and reporting key findings.

· Actively participate in all meetings such as, but not limited to weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.

Essential Functions

· Support a fast paced and transitional environment.

· Demonstrate excellent communication skills, both verbal and written to support incoming customer support calls and emails.

· Analytically inclined with attention to detail and accuracy and consistent follow-through to assure problems are resolved with the ability to respond to last minute requests.

· Identify and articulate key information in an efficient and timely manner.

· Exercise discretion and independent judgment when handling situational occurrences.

· Analyze and recommend alternative solutions to meet customer needs.

· Build credibility and trust with customers.

· Identify areas of opportunity to improve customer satisfaction.

· Demonstrate excellent multi-tasking and time management skills.

· Support the team process and participates on cross-functional teams.

· Responsible for handling after-hours on call support (when necessary).

Basic Required Qualifications and Skills: Note: These are mandatory items that all candidates must have when making application to IMC for this position. Please ensure that your submission addresses each of these requirement items. Candidates without these required elements will not be considered.

· Bachelor’s degree from an accredited institution in a related field

· 5+ years of relevant IT experience as a network administrator and security engineer.

· Possess at least two of the following CompTIA certifications:

o Security+, Network+ or CASP+

· Experience using Cisco, Palo Alto, and Microsoft tool sets.

· The equipment used in this position includes but is not limited to, computers, servers, and network devices.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Self-motivated and ability to stay focused.

· Due to a customer requirement, as a condition of employment for this position, the successful candidate will be required to obtain and provide proof of COVID-19 vaccination prior to commencing employment.

· Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.

· All applicants must have current DoD Secret clearance.

Desired Qualifications and Skills: It is desirable that the candidate has the following qualifications:

· (ISC)² Certified Information Systems Security Professional - CISSP

· EC-Council Certified Ethical Hacker (CEHv11)

· ISACA Certified Information Security Manager (CISM)

· ISACA Certified Information Systems Auditor (CISA)