Careers – Land Intelligence

Customer Support Agent

Job Title
Customer Support Agent
Job ID
27682932
Location
Columbia,  SC 29201
Other Location
Description
Who We Are 
Land Intelligence is a software technology company serving the commercial real estate industry.  We focus on Land Development.  We have been recognized as an industry technology leader in providing solutions on a national scale. Our team are visionaries that see a better, faster and more valuable way to research, finance and trade land.    
 
Our Culture 
We are entrepreneurs first. Which means we manage the people, processes and product. We create new ways of doing things to drive value. We are builders and growth minded.  Our leadership team has been recognized as a Best Places to work in the industry nationally. Our team drives for personal and professional development, as personal growth is instrumental to our success. Your learning will be supported by specialized in-house training programs and mentoring by the industry’s leading experts, many of whom are our investors and strategic partners. 

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Requirements:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives


Qualifications:

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with land development is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma 
We are a startup, but this isn't our first time doing this. As a result, you can get the thrill of working at a startup, with the resources of a publicly traded company.  
 
Land Intelligence is an EOE/Affirmative Action Employer M/F/D/V. If you are interested in applying for employment and need special assistance to apply for a posted position, please send an e-mail to hello@landintelligence.net. Land Intelligence also participates in the federal E-Verify Program
 
Required Skills

.

Option 1: Create a New Profile