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Senior Implementation Analyst

Job Title: Senior Implementation Analyst

Job ID: 27686662

Begin Date: 10/25/22

Duration

Work From Home: Yes

Work Remote: Yes

Location: Miami, FL 33101

Other Location: Remote

Description

We’re at the forefront of the technology revolution, committed to building the world’s best talent acquisition management platform. Our goal is to create software that our customers love to use, and we expect our team members to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration.

BrightMove’s Customer Success organization continues to grow and we are actively seeking a Senior Implementation Analyst to join the team. In this position you will play an instrumental role in onboarding and supporting our customers.

This opportunity will allow you to apply your exceptional analytics skills, passion for customer service and love of all things talent acquisition.

This position is remote and enables candidates to be located anywhere in the continental United States.

The ideal candidate will be experienced in data analysis and customer service with previous experience in staffing, recruiting or human resources. We expect you to be a reliable professional, able to balance customer orientation and a follow a results-driven approach.

Responsibilities

These are the things you will get to do:

Contribute to and be responsible for onboarding and supporting new and existing customers
Support the delivery of new customer & solutions through the onboarding pipeline to production
Collaborate across all major internal functional areas (engineering, marketing, sales and customer success) as well as external partners and customers.
Gathering, analyzing, and interpreting data
Establishing new data gathering techniques within the organization
Creating and submitting reports with visualizations describing analysis findings to customers, team members, partners and leaders
Formulating procedural manuals that describe processes to be executed manually or automatically

Requirements and skills

On Day One, we expect you to have:

3+ year of experience in a data analysis
Experience with structured data manipulation using techniques like pivot tables, VLookups, aged calculations, categorizing data, classifying data, etc.
Knowledge and understanding of databases and SQL
Strong interpersonal and communication skills both written and verbal
The ability to build and deliver visualizations and presentations to describe output of analysis and share with customers, team members, partners and leaders
A love for working in a fast-pace environment and taking the initiative to get stuff done and try something new
A commitment to working in a collaborative environment, working together as a team
A passion for all things technology
Organizational and time-management skills
Enthusiastic and passionate
Bachelor’s Degree required: BSc or BA in business administration, marketing, sales, computer science, engineering
Business acumen

Compensation

At BrightMove we offer competitive base compensation, commensurate with experience. In addition to the base salary, this role includes our participation in our short term incentive program. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. BrightMove provides 100% company paid for medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a company contribution. This is a full-time, salaried remote position with candidates able to be located anywhere in the continental United States. As this role is remote, relocation assistance is not provided for this position.