Enrollment Advisor

Job Title
Enrollment Advisor
Job ID
27687535
Work From Home
Yes
Location
Las Vegas,  NV 89128
Other Location
Description

Job Summary

The Advisor will impact the lives of countless Entrepreneurs by taking a fiduciary approach to aligning client goals with educational opportunities offered by ENTRE.

To be a successful closer, you must be able to create instant rapport, build trust through honesty,  seeking to understand our students where they are. A top closer should be a good listener, self-motivated, and have self- awareness and effective time management skills.

A passion for entrepreneurial pursuits and genuine care for others will be the two characteristics needed to reach the highest level of success with us. builds trust through honestly

Responsibilities:

  • Manage calendar and ensure availability sufficient to manage the volume of assigned leads (“Lead Flow”) as required to achieve >70% contact rate with assigned leads (“Customer” or “Customers”)

  • Guide Customers through the Company’s Discovery and ENTRE Success Path process

    • The goal is to build a rapport with the Customer, as well as to educate Customers on the Company’s products and services, supporting the Customer’s stated business goals and outcomes, and generating additional Digital Courseware sales where appropriate, based on the Customer’s stated goals. Such advisory conversations and communication is to be conducted as described in the Company’s Standard Operating Procedures, and as confirmed though the Quality Assurance monitoring of such communication and conversations

  • Respond to all Customer inquiries in a timely manner, be well-prepared and on time for all scheduled Customer appointments

  • Represent the Company in a professional manner with a focus on delivering the best user experience possible during every interaction, communication and conversation

  • Complete required system and administrative duties related to the performance of services of the Enrollment Advisor in order to support Customers and ensure a positive user experience, regardless of the outcome of any communication or conversation

  • Update Company database (aka CRM or Admin system) to ensure that Customer records are kept current; this includes ensuring Customer records are status-updated and confirmed to be in the correct stage, and that notes of all communication and conversation with Customer’s is updated in the CRM

  • Ensure any enrollments performed are properly transitioned to Implementation Specialists and introductions are facilitated as described in the Company’s Standard Operating Procedures

  • Perform and demonstrate expert level proficiency with knowledge of the Company’s products and services, policies and procedures related to the role of the Enrollment Advisor, as well as the tasks required to be performed in the role of Enrollment Advisor

  • Assume responsibility for escalation to Sales Manager of matters concerning Customer or technical system issues or compliance concerns that are encountered during performance of services; 

  • Accurately represent and state Company policies to Customers

  • Responsible for providing services ethically, and with best efforts to protect the Company’s brand and reputation

  • Meet or exceed Key Performance Indicators (“KPIs”) and operate within parameters defined, and as adapted over time pursuant to Company’s Business Model

  • Be available as required for communication within the Company’s defined business hours via phone/email/Slack/Zoom or other agreed upon means of communication and for regular attendance at team meetings in order to discuss company, team and/or service activity and deliverables

  • Any other task under the scope of Enrollment Advisory services 

    Enrollment Advisory services are required to meet or exceed the following Key Performance Indicators (“KPIs”):

  • Maintain a minimum DPL (dollars per lead) of $100

  • Maintain a 6% minimum closing ratio 

  • Surpass minimum standards for Quality Assurance scores

Requirements:

  • Have general understanding or be willing to learn our Tech Stack including Slack, ScheduleOnce, Clickup, G-Suite and our custom CRM.

  • 2-5 yrs Previous experience in sales or a related sales position

  • Excellent communication skills, both verbal and written.

  • Good organizational skills and the ability to move between multiple tasks.

  • High levels of integrity and proven track record of ethical behavior.

  • Excellent listening, conversational and consultative sales skills

  • Exceptional customer service skills.

  • Ability to achieve targets.

  •  

    KPIs are based on standards developed by the Company’s Executive team and are subject to amendment from time to time. Such amendments will be provided digitally with a minimum of 30-days’ notice.  

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