Vantage Travel | Deluxe World Travel Service | River Cruises & Tours

Shoreside Tour Operations Coordinator

Job Title
Shoreside Tour Operations Coordinator
Job ID
Boston,  MA 02114
Other Location
Boston, MA
Title:   Shoreside Tour Operations Coordinator
Department:  World Wide Operations
Location: Boston, MA or Miami, FL

About Vantage
Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

If you are driven by working in a dynamic environment where you’ll discover the value of impactful contributions in an industry that’s easy to fall in love with – the travel industry…Vantage may just be your next home to learn, contribute, work hard and have a little fun. As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that’s in our headquarters in Boston or in one of our global offices.

Our team at Vantage exemplifies the values of our company:
  • Adaptability to change
  • Effective Communication
  • Problem Solving
  • Teamwork & Cooperation
  • Accountability & Dependability
  • On Time & Accurate

At Vantage, you’ll discover team members as being talented, driven, globally aware, entrepreneurial individuals who are flexible in a fast-paced environment and who bring sense of pride and humility to a unique culture.  Vantage is proud to offer flexible hours and a robust hybrid work schedule as well as commuter benefits, 401K with company match, an onsite gym and several options for medical insurance. 

We have created a culture that embodies an appreciation for the deep history of the Company that is driven by the ultimate goal of delivering memorable journeys to our passengers worldwide. Individually we are one piece of an amazing group while working collaboratively across the globe. We have discovered success year-over-year, by appreciating a proven formula of success while evolving with an ever changing world whether as a result technology advancements or keeping in front of passenger demands for exhilarating and memorable travel experiences.

List of Responsibilities:

  • Operational logistics
  • Communications with vendors 
  • Review Service & Space addendums  
  • Confirm services with vendors
  • Hotel status updates 30/60/90 days
  • Create & maintain rooming lists
  • Create & maintain flight grids & transfer lists
  • Liaise with Buyer for Region/Brand
  • Pre-Trip Concierge email assistance
  • Change form processing
  • VIP Sheet/Group Requests
  • Respond to CSRs
  • Support of Buyer & PPD Team
  • Pre-trip letters
  • Escalation protocol:  emergencies, deviation handling
  • Tour Bank preparation
  • Prepare complete Tour Paks

Required Skills and Experience
  • Bachelor’s degree
  • Ability to work on multiple priorities and deadlines
  • Excellent oral and written communications as well as interpersonal skills which allow for working with multiple levels of management across the organization
  • Self-motivator and strong will to get the job done correctly
  • MS Excel skills at the intermediate or advanced level

Equal Opportunity Employer
Vantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.


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