Assistant Practice Manager

Job Title
Assistant Practice Manager
Job ID
Los Alamitos,  CA 90720
Other Location
Fountain Valley
POSITION SUMMARY: Responsible for working directly with Practice Manager. 

Oversee daily operations, providers schedules, and staff.  Ensure the practice is a highly functioning, efficient, and thriving medical practice - the leading orthopaedic care facility in the local community.
________________________________________________________ MAJOR RESPONSIBILITIES (ESSENTIAL JOB FUNCTIONS):
  • Communicate and provide excellent service to all patients and ensure staff members are providing maximum patient satisfaction.
  • Possess strong leadership skills with the ability to motivate staff.
  • Possess the ability to perform strategic planning and priority setting.
  • Posses the ability to make independent decision when circumstances warrant such action.
  • Possess the expertise and be the “go-to” person for all processes related to office protocols and procedures.
  • Lead by example.
  • Possess a 100% understanding of all department job expectations in order to lead effectively.
  • Possess a 100% understanding of all insurances / IPA’s / medical groups / contracting involved at COA.
  • Possess a 100% understanding of COA policies, procedures and operations. 
  • Ensure policies, procedures and operations are adequate, and that staff members are following these guidelines and are performing at COA expectations in their assigned duties.
  • Oversee daily operations of practice (providers schedules / staff and staffing issues / supply ordering / maintenance issues / etc.)
  • Constantly oversee floor to ensure proper service and procedures are being met.
  • Work directly with Practice Manager to ensure proper daily operations are being met by staff.
  •  Help create and develop a culture of service excellence among staff. 
  • Create and implement staff appreciation programs. 
  • Attend marketing lunches / dinners / parties as necessary.
  • Address patient complaints as necessary and ensure maximum patient satisfaction.
  • Address staff issues as necessary. 
  • Address technical and IT issues as necessary.
  • Communicate effectively with providers and staff by holding regular meetings, providing communication via memos, emails, phone calls, texts, or communicating directly (face to face) due to immediacy of issue.
  • Ensure HIPAA compliance.
  • Ensure OSHA compliance.
  • Ensure Safety compliance.
  • Ensure business licenses are current and in effect.
  • Communicate with various vendors that visit.
  • Order supplies as necessary.
  • Assist with suite improvements and expansions.
  • Assist with accounts payable.
  • Assist with subpoenas and schedule depositions.
  • Daily mail.
  • Ensure proper follow through on all issues brought before OM desk and communicate the solutions to providers or staff ASAP.
  • Establish and maintain courteous, communicative and cooperative relations when interacting with other personnel, providers and the public.
  • Adhere to Policy and Procedures at all times.
  • Adhere to Safety Policy and Procedures at all times.
  • Adhere to HIPAA Policy and Procedures at all times.
  • Maintain an acceptable attendance record.
  • Perform other duties as assigned by DTS, Physicians or Jeule.
NOTE:  This document is intended to describe the general nature and level of work performed.  It is not intended to serve as an exhaustive list of all duties, skills and responsibilities required of personnel so classified.
______________________________________________________ POSITION REQUIREMENTS: Education, experience and skills
  • High School diploma or equivalent.    
  • Previous 3-4 years of medical ​​​​​practice management.                    
  • Customer service oriented.
  • Excellent verbal, written and telephone skills.
  • Multi-task oriented and can work in a fast paced environment.
  • Ability to work flexible hours.
Four year Bachelors degree.
Knowledge of medical terminology.

Carrying/Lifting: Lifting and carrying charts and supplies.
Standing:  Assisting patients and performing OM duties on floor.
Sitting:  Floor procedures, computer work, paperwork, and phones.
Walking:  Assisting patients, transporting supplies, performing OM duties.
Repetitive Motion: Reaching and grasping, keyboard activities.
Visual Acuity: Ability to view computer monitor and read.
Environmental Exposure: Patient contact.
Speaking and Hearing: Communicating with patients and coworkers.
Pay Range
$50,000.00   Annually to $60,000.00   Annually

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