Practice Manager

Job Title
Practice Manager
Job ID
Part Time
Los Alamitos,  CA 90720
Other Location
POSITION SUMMARY: Responsible for working directly with physicians. 

Oversee daily operations, providers schedules, and staff.  Ensure Los Alamitos Orthopaedic is a highly functioning, efficient, and thriving medical practice - the leading orthopaedic care facility in the local community.
________________________________________________________ MAJOR RESPONSIBILITIES (ESSENTIAL JOB FUNCTIONS):
  • Communicate and provide excellent service to all patients and ensure staff members are providing maximum patient satisfaction.
  • Possess strong leadership skills with the ability to motivate staff.
  • Possess the ability to perform strategic planning and priority setting.
  • Posses the ability to make independent decision when circumstances warrant such action.
  • Possess the expertise and be the “go-to” person for all processes related to office protocols and procedures.
  • Lead by example.
  • Possess a 100% understanding of all department job expectations in order to lead effectively.
  • Possess a 100% understanding of all insurances / IPA’s / medical groups / contracting involved at Los Alamitos Orthopaedics.
  • Possess a 100% understanding of Los Alamitos Orthopaedics policies, procedures and operations. 
  • Ensure policies, procedures and operations are adequate, and that staff members are following these guidelines and are performing at Los Alamitos Orthopaedics expectations in their assigned duties.
  • Oversee daily operations of Los Alamitos Orthopaedics (providers schedules / staff and staffing issues / supply ordering / maintenance issues / etc.)
  • Constantly oversee floor to ensure proper service and procedures are being met.
  • Work directly with Billing Manager to ensure proper daily operations are being met by staff at both Los Alamitos Orthopaedics.
  • Work directly with Business Representative.  Help create and develop a culture of service excellence among Los Alamitos Orthopaedics staff.  Create and implement staff appreciation programs.  Attend marketing lunches / dinners / parties as necessary.
  • Address patient complaints as necessary and ensure maximum patient satisfaction.
  • Address staff issues as necessary. 
  • Address technical and IT issues as necessary.
  • Communicate effectively with providers and staff by holding regular meetings, providing communication via memos, emails, phone calls, texts, or communicating directly (face to face) due to immediacy of issue.
  • Ensure HIPAA compliance at Los Alamitos Orthopaedics.
  • Ensure OSHA compliance at Los Alamitos Orthopaedics.
  • Ensure Safety compliance at Los Alamitos Orthopaedics.
  • Process provider credentialing and contracting.
  • Ensure business licenses are current and in effect.
  • Communicate with various vendors that visit Los Alamitos Orthopaedics.
  • Order supplies as necessary.
  • Oversee suite improvements and expansions.
  • Oversee accounts payable.
  • Oversee subpoenas and schedule depositions.
  • Daily mail.
  • Ensure proper follow through on all issues brought before OM desk and communicate the solutions to providers or staff ASAP.
  • Establish and maintain courteous, communicative and cooperative relations when interacting with other personnel, providers and the public.
  • Adhere to Los Alamitos Orthopaedics Policy and Procedures at all times.
  • Adhere to Safety Policy and Procedures at all times.
  • Adhere to HIPAA Policy and Procedures at all times.
  • Maintain an acceptable attendance record.
  • Perform other duties as assigned by DTS, Physicians or Jeule.
NOTE:  This document is intended to describe the general nature and level of work performed.  It is not intended to serve as an exhaustive list of all duties, skills and responsibilities required of personnel so classified.
______________________________________________________ POSITION REQUIREMENTS: Education, experience and skills
  • High School diploma or equivalent.    
  • Previous 3-4 years of medical ​​​​​practice management.                    
  • Customer service oriented.
  • Excellent verbal, written and telephone skills.
  • Multi-task oriented and can work in a fast paced environment.
  • Ability to work flexible hours.
Four year Bachelors degree.
Knowledge of medical terminology.

Carrying/Lifting: Lifting and carrying charts and supplies.
Standing:  Assisting patients and performing OM duties on floor.
Sitting:  Floor procedures, computer work, paperwork, and phones.
Walking:  Assisting patients, transporting supplies, performing OM duties.
Repetitive Motion: Reaching and grasping, keyboard activities.
Visual Acuity: Ability to view computer monitor and read.
Environmental Exposure: Patient contact.
Speaking and Hearing: Communicating with patients and coworkers.
Pay Range
$25.00   Hourly to $35.00   Hourly

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