POSaBIT is a well-funded FinTech startup, working exclusively within the cannabis industry. We build solutions to create new and better financial services and transaction methods for our customers. We strive to bring cutting edge software and technology to the cannabis industry, so that all merchants can have a safe and compliant set of services to solve the problems of a cash-only industry. Our home base is just outside Seattle, but we are looking for candidates from all over the country that can work remotely. 

Top reasons to work with us:

• Our target markets are growing at 25X over the next three years
• Being part of this new industry customers need our innovative solutions, making us uniquely positioned to capitalize on a once-in-a-lifetime market opportunity
• We have an undeniable positive impact on our customer’s business, providing tremendous value and solving critical pain points
• We offer a fun, dynamic workplace staffed by passionate individuals who are committed to achieving something special
• Your contributions will be visible and be impactful
• Proactivity and risk-taking are encouraged and rewarded

Responsibilities:

• Partner with Engineering and Product teams to resolve any technical issues escalated from our Customer Support team 
• Resolve complex customer problems (involving debugging, troubleshooting, and ensuring issues are closed out)
• Own and project manage the list of prioritized customer issues (including communicating to Customer Support when the issue is resolved and ready for customer testing) 
• Collaborate with Support, Engineering, and Product teams to help resolve any technical issues in a timely manner

What You Need for the Position:

• 1+ years work experience in a Technical Support Engineer or equivalent position
• Demonstrated skill in Customer Support or Customer Service 
• Ability to effectively prioritize and advance customer issues
• Industry experience in Cannabis preferred 
• Excellent analytical and interpersonal skills, and have the passion to deliver support

Bonus Qualifications:

• Experience in using ORM tools or debugging consoles (such as Rails console) to investigate issues
• Understanding relational database models and querying for datasets
• Ability to use source control branches to spin up local environments to reproduce issues 

What’s in it for you:

• You get to work in a fast-growing industry experiencing rapid growth
• Opportunity to make a significant impact and be recognized for it
• Stock option plan
• Excellent benefits including – medical, dental, vision, 401k, life and disability insurances