Bill Only Specialist

Job Title
Bill Only Specialist
Job Order ID
Begin Date
Temp to Direct Hire
Jacksonville,  FL 32250-0249
Other Location
Idea Recruitment has partnered with a globally leading supplier of medical technology solutions for almost all surgical fields in their search for an IPS Bill Only Specialist.

This position will be in the office for the temp/training period working from 9:00-6:00 and then once they become permanent this role the schedule will be 9:30-6:30 pm and be 100% remote – please make sure the candidates are ok with this before submitting them.

A few extra details on this role from the HM:
This person will be working directly with our Sales Reps, we are essentially customer service for them. However, we do get an occasional call from a customer. Someone versed with call queues would be a plus. Professional and able to speak clearly and confidently, yet friendly.
  • Respond to phone, email, and fax requests from customers for invoice copies, statement copies, proof of deliveries, and other necessary information to allow customers to make payments
  • Work with appropriate departments/parties to resolve invoice discrepancies related to pricing, product, or shipping, or duplicate billings
  • Ability to follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem‐solve.
  • Maintain detailed account notes and follow-up information regarding billing/invoicing status.
    • 90%  of the role will be over email explaining complex billing issues to both internal and rarely some external contacts.
    • To resolve these billing discrepancies, the specialist will research backup, including billing notes,  and purchase orders, analyze details to confirm billing accuracy, and effectively communicate any issues and follow up as needed.
  • Possess intermediate to advanced level knowledge of Microsoft Office software applications
                       The specialist should be comfortable with excel report creation, daily review and management. Experience with SAP is a plus

Performs daily operations and management of the bill only program. Assists both internal and external customers with bill only requests, replenishment orders and preparing bills to invoice. Assist with the IPS Bill Only Department as needed.


• Handles data entry of bill only including IPS orders.
• Restocks product for bill only.
• Prepares approved bill only for invoicing.
• Resolves discrepancies on bill only.
• Use of SAP for bill only transactions and requirements.
• Contributes and assists with process improvement initiatives
• Assures Bill Only areas are kept in a clean, safe and orderly manner
• Maintains strict confidentiality and adhere to all HIPAA guidelines and regulations
• Performs other related duties as assigned

Required Skills

• High school diploma or equivalent.
• One year customer service experience preferred
• Proficient user of Microsoft Office applications
• Use of SAP preferred but not required
• Must sign a client's remote worker policy
• Must maintain a safe working environment
Pay Range
¤18.00   Hourly to ¤18.00   Hourly

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