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The list of current job openings below is not exhaustive. Some direct hire roles or multiple openings for the same job title, for example, may not be included. For the full range of available opportunities, contact us at clearwater@frankcrumstaffing.com.
Customer Service Representative - Technical
- Job Title
- Customer Service Representative - Technical
- Job ID
- 27708883
- Begin Date
- 7/17/23
- Duration
- Location
- Tampa, FL
- Other Location
- Description
-
FrankCrum Staffing is searching for a CSR in the Tampa area (near Waters Ave.). This is a contract-to-hire opportunity. Starting pay will be between $18-$23 per hour. We are looking for someone willing to learn and who will engage with their customers.
CUSTOMER SERVICE REPRESENTATIVE
1.0 DUTIES AND RESPONSIBILITIES
Specific responsibilities and authorities may include:
Answer incoming calls. Respond to customer calls (both internal and external) for sales and service. These calls include, but are not limited to:
o placing orders;
o changing orders;
o quotations;
o order expediting and/or status;
o technical information;
o product availability;
o complaints;
o returns and repairs;
o and credit issues.
Enter all orders and quotes into the system within 8 business hours.
Return all calls (including voicemail) within 8 business hours.
Follow-through on all inquiries and provide specific feedback to customers on all issues within 8 business hours, if not resolved at point of contact.
2.2 EXPERIENCE
Proficient with PC hardware/software applications, and manufacturer’s application software.
Experience working in an ISO 9001 environment a plus.
2.3 KNOWLEDGE AND SKILLS
Strong product and pricing skills. Ability to answer model number, light function explanation and pricing for all product lines.
Sound problem solving skills. Ability to make decisions demonstrating initiative and assertiveness.
Strong interpersonal skills. Ability to work well with customers; team members; and individuals in other departments.
Good communication skills. The ability to articulate technical and conceptual information in a clear, concise and effective way.
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WHY WORK WITH FRANKCRUM STAFFING?
Searching for a job can be stressful and time-consuming, but we aim to ease your worries. FrankCrum Staffing has the resources, expertise, and relationships to help you find great opportunities.
Most importantly, we value you as an individual with unique needs and goals. You can expect our staffing pros to treat you with respect and provide you with caring guidance along the way.
WHY WORK WITH FRANKCRUM STAFFING?
Searching for a job can be stressful and time-consuming, but we aim to ease your worries. FrankCrum Staffing has the resources, expertise, and relationships to help you find great opportunities.
Most importantly, we value you as an individual with unique needs and goals. You can expect our staffing pros to treat you with respect and provide you with caring guidance along the way.
EMPLOYEE BENEFITS
When you work in a contract or contract-to-hire (also known as temp or temp-to-hire) position with us, you'll have access to a broad range of employee benefits.
Weekly Pay
Get Paid Your Way: Direct deposit into a bank account or onto a prepaid pay card
Vacation Pay
Perks: Credit Union, Entertainment Discounts, Discounted Auto & Home Insurance
Voluntary Benefits: Dental, Vision, Critical Illness, Accident, Hospital Indemnity, Short and Long-Term Disability, Pet Insurance, 401(k) Savings Plan with employer-paid match, and more
LET'S GET TO
KNOW EACH OTHER
If you'd like to chat with one of our dedicated staffing pros, give us a call or stop by a local branch office.
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IN STAFFING?
We are always seeking talented recruiters, business developers, and administrative staff for our branch locations.