We are a tight-knit group of IT professionals working in an open office environment that offers employees the opportunity to learn and grow. We are expanding and looking for humble, teachable talent that love to serve others. Our ideal candidate is a tech-savvy Support Analyst that has to know the “whys” and not just the “this is how” approach. If you have a sense of humor, love helping others, and have a natural aptitude to quickly understand technologies, you could be the perfect fit!

WHAT YOU WILL DO:

• Provide remote and onsite technical support and equipment installations for our clients
• Achieve continuous systems and technology skillset advancements through formal and self-initiated methods aligned with business requirements 
• Publish documentation for client specific setups and procedures 
• Investigate and remediate monitoring platform alerts
• Work one of three shifts at our Nashville office: 7:00am-4:00pm, 8:00am-5:00pm, 9:00am-6:00pm
• On-call rotation five to six times a year; on-call support is weekdays from 6:00pm-11:00pm and weekends from 7:00am-6:00pm

WHAT YOU WILL ENJOY:

• 100% Company-paid medical, dental, vision, and basic life insurance
• Retirement plan with employer matching
• Great work culture & the best coworkers
• Paid time off (first year starts at 3 weeks)
• Company laptop and smartphone
• Free lunch and snacks daily
• Catered celebrations for birthdays and anniversaries
• Good Citizen coffee
• Onsite fitness facility with showers
   

WHAT WE NEED YOU TO BRING:

• At least 1 year of IT experience
• Help desk or call center experience preferred
• Experience with Microsoft 365
• Remote Desktop support
• Active Directory and Exchange
• Patch management
• Advanced printer/peripheral device troubleshooting
• TCP/IP, DNS and DHCP
• Remote support for handheld smartphones and tablets (Android & iOS)
• Professional appearance & demeanor
• Reliable transportation
   

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