Careers

We seek a dynamic Field Service Technician specializing in printer and MFP repair to join our team. As a Field Service Technician, you will play a crucial role in providing on-site support and maintenance for our clients’ printer systems. If you are passionate about technology, possess strong problem-solving skills, and enjoy delivering exceptional customer service, we would love to speak with you.
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Responsibilities include, but are not limited to:

• Responding to service requests and traveling to various client locations to diagnose, troubleshoot and repair software and hardware issues for printing devices
• Preventative maintenance and calibration on a variety of printer models to ensure top performance and minimize downtime
• Troubleshoot and resolve technical problems related to printers (i.e., paper jams, connectivity issues, and print quality concerns)
• Install and configure new printers
• Educating and supporting clients on proper printer usage, maintenance, and support issues
• Keeping accurate records of helpdesk tickets and service calls, including details of repairs, parts, and time spent on each service call
• Collaborate with the support team and escalate complex issues when necessary to ensure prompt resolution
• Staying up to date on the latest printer models, technologies, and industry trends

• High school diploma, GED or equivalent
• Proven experience as a Field Service Technician or similar role
• Strong knowledge of printer hardware, including printheads, paper feed systems, and maintenance kits
• Familiarity with major printer brands such as HP, Canon, Epson, and Xerox, and ability to troubleshoot various models
• Proficiency in diagnosing and resolving printer software problems, including, but not limited to driver installation and configuration
• Excellent customer service skills and ability to communicate technical concepts to non-technical users
• Valid driver’s license with a clean driving record and a personal vehicle
• Willingness to travel to various client sites and designated service areas
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
• Attention to detail and commitment to delivering high-quality workmanship
• Must be able to lift, push, pull, and carry up to 50 pounds

Various immunizations and/or medical testing may be required at the company's expense as a condition of employment for any positions that work on-site regularly in a hospital or medical setting