Legal Billing Manager
Full Time Role
Raleigh, NC (on-site)

Become a key player as a Billing Manager:
As a Billing Manager, you will be responsible for supervising 2 Billing Specialists and coordinating billing tasks carried out by over forty administrative assistants, resulting in the creation of more than 2,000 client bills monthly.

The position requires adept management, a focus on customer service, and the capability to offer practical guidance and support to individuals engaged in billing activities. Collaboration is key, as this role involves close interaction with attorneys, paralegals, administrative staff, the 3E Cloud system administrator, and accounting/billing personnel.

Here’s what you’ll need to be successful in this role:

• Bachelor’s degree in a business-related field or equivalent work experience
• Advanced degree (MBA) desirable, but not required
• 3-5+ years of high-volume legal billing management experience in medium to large law firms, excluding "first-time manager" roles
• Proficient in legal billing software, with a strong preference for Elite 3E / 3E Cloud
• Mastery of Elite eBilling hub (or equivalent) and common eBilling platforms like CounselLink, Passport, Collaborati, etc.
• Implemented software/tools and workflow automation to reduce manual work effort
• Exceptional analytical, critical thinking, and problem-solving skills
• Strong Excel skills for data extraction, analysis, and report generation
• Project management skills, utilizing checklists, trackers, and project plans as needed
• Exceptional communication skills, clarifying complex issues with proper grammar and punctuation
• Strong organizational skills to prioritize requests and manage high service volumes
• Maintains composure under time pressure, stress, and minimizes distractions and non-essential interpersonal conflicts
• Upholds discretion and absolute confidentiality in handling client matters