Project Coordinator, Federal Operations

Job Title
Project Coordinator, Federal Operations
Job ID
Grapevine,  TX 76051
Other Location
Job Title: Project Coordinator, Federal Operations 
Department: Brand Support Group- Sales
Location: BILT Global Brand Support Center, Grapevine, Texas 76051

BILT, founded in 2015 and based in Grapevine, TX is a customer experience platform that provides official 3D Interactive Instructions with voice, text, and animated guidance for thousands of products from hundreds of brands, used by millions of users across the globe.  Our mission is to create an experience so enabling and empowering, it transforms users into promoters of the brands we serve.
The BILT Government team is a group within BILT working to deliver our 3D Interactive Instructions to the United States Government, primarily to the Department of Defense. We are looking to hire on our team’s first Project Coordinator who will play an important role in maturing our Project Management rigor and discipline and ultimately help increase our team’s ability to provide value to our internal and external customers in a faster, more efficient manner. Due to government contracts regulations, this candidate must be a US Citizen.   
The Project Coordinator is expected to:
  • Coordinate/schedule project meetings
  • Attend project meetings and keep and distribute critical meeting notes
    • e.g. key notes, decisions, actions
  • Administer key project and business systems
    • e.g. Workfront, Salesforce, SharePoint, Box
The Project Coordinator would be expected to have:
  • Demonstrated ability to manage multiple tasks from multiple projects throughout the day
  • Polished communication skills
  • Above average organization skills
  • Aptitude in managing business systems
  • Ability to identify the most important takeaways in discussions
  • Prompt follow up
  • Desire to participate in and interest in building effective processes
The Project Coordinator will work closely with:
  • Project/Program Manager(s) in the delivery of projects both internally and externally to customers
  • Resource Managers to manage resource assignments on projects
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, tablets, phones, photocopiers, email, and various communication programs (Zoom, Slack, etc.) 

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand, walk; and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About BILT
The award-winning BILT app provides 3D interactive Intelligent Instructions® that are voice & text guided. Beginning with a product overview, BILT includes tools required, parts included and gently directs the procedure step by step. Tap.  Zoom.  Rotate.  Register the product.  Track the warranty.  BILT provides the consumer an opportunity to review the product and assign a Net Promoter Score (NPS) corresponding to a star rating.  BILT has proven to increase NPS, star ratings, product registrations and brand loyalty while reducing returns, calls to customer support, assembly time and errors.

BILT empowers brands with analytics on each product and fundamentally changes the way companies connect to their consumers.  Manufacturers maintain control of their content; updates to instructions can be made in real time, so they are never obsolete.  BILT supports manufacturers’ efforts to go green by minimizing paper instructions, warranty, and registration cards.

For more company information go to: and submit a profile resume in our applicant tracking system. 

*This position is located in the Grapevine Brand Support Center in Texas. Not a remote position.
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BILT is a veteran friendly company and an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

We do not accept unsolicited agency resumes. We will not pay fees to any third-party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes will be considered our property and will be processed accordingly.

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