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Adobe Commerce Technical Support Engineer

Job Title
Adobe Commerce Technical Support Engineer
Job ID
Work Hybrid
Austin,  TX 78758
Other Location
Adobe Commerce Technical Support Engineer
6+ Months W2 Contract
Austin, TX (hybrid)

Benefits You’ll Love: 
  • NextDeavor offers health, vision and dental benefits for contract employees.
  • You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
  • Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)
Here’s how you’ll make an impact on the team:
  • First point of contact for customer concerns relating to technical issues with the Magento E-commerce application
  • Customer advocate and represent their needs with internal product and engineering teams
  • Provide timely response/resolution to technical, product and cloud infrastructure inquires
  • Provides resolutions within established Service Level Agreement Guidelines
  • Trouble-shoot/qualify cases before advancing it to engineering
  • Answer questions regarding product functionality and usage
  • Work high priority technical incidents and critical outages
  • Product content creation (KB articles, whitepapers, forum participation)
  • Provide knowledge transfer sessions to help reduce critical issues into Adobe
Here’s what you’ll need to be successful in this role:
  • 5+ years of experience in an enterprise software or cloud support environment
  • Understanding of modern web technologies and relationships between them
  • Linux, Apache, MySQL, PHP, NGINX, Redis, DNS, CDN and SSL
  • Experience troubleshooting web application and performance issues
  • Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in depth reviews
  • Strong knowledge of the Linux command line
  • Relational database skills: Familiarity with MySQL and database queries
  • Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java and Python
  • Familiarity of Magento Commerce, or any other eCommerce Platforms (Support, Site Development or QA role)
  • Strong organizational and time management skills including multi-tasking and prioritizing job duties
  • Proficient in technical problem-solving methodologies
  • Ability to adapt and change in a dynamic environment
  • Excellent (oral and written) communication skills in English
  • Available for on-call rotation, work off hours, holiday and weekend hours as required
Pay Range:
$45.00 - $50.00/hour

Ready to make your mark? Take the leap and apply directly here: <https://j.brt.mv/jb.do?reqGK=27727347&refresh=true> – your application is in good hands.

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