Adobe Commerce Technical Support Engineer
- Job Title
- Adobe Commerce Technical Support Engineer
- Job ID
- 27727347
- Work Hybrid
- Yes
- Location
- Austin, TX, 78758 Hybrid
- Other Location
- Description
-
Adobe Commerce Technical Support Engineer
6+ Months W2 Contract
Austin, TX (hybrid)
Benefits You’ll Love:- NextDeavor offers health, vision and dental benefits for contract employees.
- You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
- Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)
- First point of contact for customer concerns relating to technical issues with the Magento E-commerce application
- Customer advocate and represent their needs with internal product and engineering teams
- Provide timely response/resolution to technical, product and cloud infrastructure inquires
- Provides resolutions within established Service Level Agreement Guidelines
- Trouble-shoot/qualify cases before advancing it to engineering
- Answer questions regarding product functionality and usage
- Work high priority technical incidents and critical outages
- Product content creation (KB articles, whitepapers, forum participation)
- Provide knowledge transfer sessions to help reduce critical issues into Adobe
- 5+ years of experience in an enterprise software or cloud support environment
- Understanding of modern web technologies and relationships between them
- Linux, Apache, MySQL, PHP, NGINX, Redis, DNS, CDN and SSL
- Experience troubleshooting web application and performance issues
- Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in depth reviews
- Strong knowledge of the Linux command line
- Relational database skills: Familiarity with MySQL and database queries
- Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java and Python
- Familiarity of Magento Commerce, or any other eCommerce Platforms (Support, Site Development or QA role)
- Strong organizational and time management skills including multi-tasking and prioritizing job duties
- Proficient in technical problem-solving methodologies
- Ability to adapt and change in a dynamic environment
- Excellent (oral and written) communication skills in English
- Available for on-call rotation, work off hours, holiday and weekend hours as required
$45.00 - $50.00/hour
Ready to make your mark? Take the leap and apply directly here: <https://j.brt.mv/jb.do?reqGK=27727347&refresh=true> – your application is in good hands.
