DocuCert Coordinator
- Job Title
- DocuCert Coordinator
- Job ID
- 27731970
- Work Hybrid
- Yes
- Location
- San Antonio, TX 78228
- Other Location
- Description
-
For nearly two decades, TenderHeart (formerly known as Longhorn Health Solutions) has been improving the lives of those we serve with high-quality incontinence care management. We start with each individual patient by actively listening to their concerns. Then we ask the right questions to learn more about their challenges. Finally, we develop individualized solutions to meet each patient’s specific needs.
Through our personalized coaching and frequent patient interaction, we decrease the likelihood of adverse patient outcomes, helping patients live happier, confident and more independent lives with a higher level of patient satisfaction. Because of these better outcomes and our value-based model, managed care organizations (MCOs) realize substantial savings while also improving the health of their patients.
Our Vision
TenderHeart seeks to be the national leader of innovative, value-based incontinence services to the broadest possible population of patients and healthcare partners. We believe the more people we serve and the more people we help, as efficiently and effectively as possible, the result will be a stronger healthcare system as a whole.
Our Mission
TenderHeart is committed to delivering exceptional incontinence management through services and products that improve health outcomes and broaden access to care so more patients can live happier, confident, and independent lives.
Our Values- Integrity: We are committed to honesty and trust in everything we think, say and do.
- Compassion: We care, we listen, we respond.
- Innovation: We create service enhancements that address healthcare challenges.
- Equality: We respect people, value diversity, and promote inclusivity.
Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.- Analyze and review medical records for completeness and accuracy of documentation according to specified insurance standards.
- Log and release sales order for delivery after completeness is determined.
- Assure template is set to run monthly after documentation is determined to be complete.
- Send documentation to physician’s office for recertification as needed.
- Turn off template according to company policy.
- Assign severity for needed paperwork for work in progress (WIPs) according to need.
- Monitor completion of medical records in accordance with insurance standards. ·
- Audit incomplete records and send back to physicians as needed and/or creates work in progress (WIPs) accordingly.
- Confers with doctors, nurses, and other health personnel to assure complete, current, and accurate medical records.
- Send complete information to insurance companies for required authorization.
- Maintain and review logs, reports, and statistical records, and research records to locate health data as requested.
- Answer calls from patients and health care facilities as needed. · Maintain and utilize a variety of health record indexes, storage, and retrieval systems.
- Operate computer to process, store, and retrieve health information
- Assist in identification of medical records needed for research using computer indexes.
- Assists DocuCert Manager or DocuCert Lead (s) in special studies or research, as needed.
- Train clerical staff in record logging process activities or authorization request as needed.
Salary: From $17.00 per hour
Benefits:- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- High school or equivalent (Preferred)
- Customer service: 1 year (Preferred)
