If you consider yourself a highly personable professional who loves all things IT, thrives in a fast-paced environment, appreciates a laid-back company culture where free health insurance and promotion from within are the norm, Concept Technology may be the spot for you!

We are hiring a full-time Support Analyst who will provide dedicated onsite support to one client for scheduled portion of each week. The right person for this seat must be technically capable and a self-starter with strong organizational and customer service skills.

WHAT YOU WILL DO:

• Provide exceptional customer service to all Concept Technology clients
• Respond to onsite incident tickets
• Complete onsite and remote workstation deployments
• Resolve help desk issues including troubleshooting hardware and software issues
• Perform user administration duties
• Assist with front line phone queue, including ticket creation and triage
• Work 8:00am-5:00pm at our Nashville office and the dedicated client site
• On-call rotation five to six times a year; on-call support is weekdays from 6:00pm-11:00pm and weekends from 7:00am-6:00pm

WHAT YOU WILL ENJOY:

• 100% Company-paid medical, dental, vision and basic group life insurance
• Retirement plan with employer matching
• Great work culture & the best coworkers
• Paid time off (first year starts at 3 weeks)
• Company laptop and smartphone
• Free lunch and snacks daily
• Catered celebrations for anniversaries and birthdays
• Good Citizen coffee
• On-site fitness facility with showers
   

WHAT WE NEED YOU TO BRING:

• At least 1 year of IT experience
• Health care industry experience preferred, particularly vision
• Help desk or call center experience preferred
• Experience with Microsoft 365
• Remote Desktop support
• Active Directory and Exchange
• Patch management
• Advanced printer/peripheral device troubleshooting
• TCP/IP, DNS and DHCP
• Remote support for handheld smartphones and tablets (Android & iOS)
• Professional appearance & demeanor
• Reliable transportation