In-Take Coordinator/ Patient Service representative Bilingual/Miami English (REMOTE) Florida

Job Title
In-Take Coordinator/ Patient Service representative Bilingual/Miami English (REMOTE) Florida
Job ID
Work From Home
Work From Home
Other Location
1- year Customer service:
1- year Computer skills:
1-year medical terminology: (Preferred)

  • Assist Intake Coordinators on the equipment and supplies side as needed.
  • Receive and respond to incoming calls from referral sources and/or potential patients, home health agencies, account managers and exchanges information to identify the organization’s ability to meet the needs of the patient, on a case-by-case basis.
  • Contacts referral sources to advise of referral status.
  • Provides information regarding who will deliver the services to the clinical team.
  • Assist referral sources and/or patients with alternative community resources or equipment providers when the Company is unable to meet the needs of the referral source and/or patient.
  • Documents and route all calls in a manner consistent with the organization’s policies and procedures.
  • Collaborates with the Intake team management, account management staff, referral source and patients to identify potential solutions as problems are identified with payer sources.
  • Communicate customer service issues to management, as appropriate.
  • Identify, establish, and maintain correct patient and service account information.
  • Resolve patient complaints and coordinate correction of service to ensure service completion.
  • Deescalate patient calls and refers patients to appropriate department or person as needed.
  • Schedule deliveries, pick-ups, and accurately record file maintenances or changes in service.
  • Effectively communicate with patients of various ages and populations.
  • Accurately record every patient engagement in corresponding patient information system.
  • Maintain competency on incontinence coaching biannually.
  • Must meet individual and departmental performance metrics as indicated by manager.
  • Participate in traditional and e-learning programs.
  • Ensure compliance with Company policies and procedures.
  • Works effectively with other company employees, managers, and departments.
  • Performs all job functions with Company Mission, Vision, and Values in mind.
  • All other duties as assigned.

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