Position Title: Community Engagement Navigator
Location: 11821 East Freeway, Suite 500, Houston, TX 77029
Employment Type: Full-time, Hourly, Non-Exempt
Work Mode: In-Person
Reports to: Supportive Specialist Lead
Pay Rate: $19.23/hr - $21.63/hr

Why This Job Matters

What You’ll Be Responsible For

Client Support & State Benefit Application Assistance

• Assist 208 clients in completing applications for state benefit programs, such as SNAP, Medicaid, Medicare Savings Programs annually.

• Achieve a 70% approval rate, with at least 218 approved applications annually.

• Conduct 155 follow-ups, ensuring a 60% follow-up rate to track progress and support resubmissions annually.

• Ensure 100% compliance with application requirements, maintaining eligibility accuracy and data integrity.

• Maintain confidentiality for 100% of client records, ensuring compliance with HIPAA and state privacy regulations.

Resource Navigation & Coordination

• Connect 148 households to essential services, including housing, healthcare, food assistance, and employment programs annually.

• Assist in resubmission or appeal of at least 150 denied applications, increasing access to benefits annually.

• Maintain comprehensive knowledge of 13 application types, ensuring accurate referrals and benefits maximization.

• Develop 6 partnerships to increase resource referrals, improving service accessibility annually.

• Use data insights to improve service delivery, increasing application approval rates by 5% per quarter.

Community Engagement & Outreach

• Conduct targeted outreach to ensure 40% of applications come from new applicants.

• Represent EHCEC at least 6 community events per quarter, directly engaging at least 50 individuals per event.

• Collaborate with marketing to distribute educational materials reaching at least 500 potential applicants annually.

• Build community trust to ensure 80% of assisted households return for renewal applications.

Advocacy & Empowerment

• Identify 3 barriers and propose solutions to reduce application denial rates annually.

• Ensure 60% of clients maintain benefits for at least 12 months, supporting long-term financial stability.

Data Management & Reporting

• Accurately document 100% of client interactions, applications, and follow-ups in the program database.

• Track and report 363 applications processed, ensuring targets are met annually.

• Submit 100% of required reports on time, ensuring grant compliance.

Who This Job is For

This role is for someone who:

✅ Is passionate about helping underserved communities access and retain vital resources and services.

✅ Thrives in client-facing roles and enjoys building trust and engagement with individuals from diverse backgrounds.

✅ Can balance individual client needs with broader community engagement and outreach efforts.

✅Is a proactive problem-solver who takes initiative, tracks progress, and follows through on commitments.

✅ Values collaboration and works effectively with internal teams, data-driven strategies, and community partners.

This role is not for someone who:

❌ Prefers to work independently without direct client support or community outreach.

❌ Struggles to manage multiple applications, follow-ups, or data reporting in a fast-paced environment.

❌ Is uncomfortable with public engagement, including workshops, resource fairs, or advocacy efforts.

❌ Avoids taking ownership of program outcomes, including improving approval rates and reducing barriers to access.

What You Bring

✅ Demonstrated experience assisting clients with benefits applications, resource navigation, or social services experience.
✅ Must be fluent in both Spanish and English, including the ability to comfortably speak, read, and write in both languages.
✅ Valid Texas driver’s license and reliable transportation for client visits and community-based work.
✅ Exceptional interpersonal and communication skills—able to build trust, educate clients, and advocate for their needs.
✅ Ability to track and report outcomes, ensuring compliance with grant and organizational requirements.
✅ Proficiency in data entry systems and Google Suite applications for accurate reporting.
✅ Flexibility to work evenings and weekends as needed for community engagement and outreach.

What Success Looks Like

First 30 Days – Learning & Orientation

• Develop a deep understanding of EHCEC’s mission, values, and programs, aligning work with targeted application approvals, follow-up rates, and outreach goals.

• Build relationships with internal teams, clients, and community partners to enhance collaboration and increase referrals.

• Complete training on state benefit application processes, eligibility criteria, local resource networks, case management software, and compliance requirements.

• Shadow team members in client interactions, outreach activities, and application assistance to learn best practices.

• Ensure accurate data entry and documentation, maintaining 100% compliance with HIPAA and program regulations.

First 60 Days – Execution & Contribution

• Independently assist at least 50 clients with state benefit applications, ensuring a 70% approval rate through accurate documentation and eligibility screening.

• Conduct at least one targeted outreach event, engaging at least 75 individuals to promote EHCEC services and benefits access.

• Implement and maintain a structured follow-up process, achieving a 60% follow-up rate to track application progress and support resubmissions.

• Begin identifying denied applications (minimum of 30) and assisting with appeals and resubmissions to improve client success rates.

• Establish working relationships with at least three new local agencies to expand referral networks and increase accessibility to community resources.

First 90 Days – Ownership & Strategic Impact

• Lead at least two community engagement initiatives, resulting in measurable increases in client enrollment and access to services.

• Successfully assist at least 100 clients with state benefit applications, ensuring high submission accuracy and approval rates.

• Identify at least one barrier affecting client access to benefits and work with leadership to propose a solution or advocacy strategy.

• Provide data-driven insights and recommendations to refine outreach strategies, improve service delivery, and optimize follow-up success.

• Take full ownership of navigation responsibilities, ensuring consistent tracking of 363 applications annually and 100% compliance with reporting requirements.

What We Offer

• Competitive Salary – We recognize and reward talent.
• Comprehensive Benefits – 100% employer-sponsored medical, dental, and vision coverage.
• Generous PTO – 30 days plus 6 health and wellness days of paid time off annually.
• 401(k) Match – We match dollar-for-dollar up to 5%.
• Employee Assistance Program (EAP) – Confidential support for mental health, financial counseling, and personal wellness.
• Employee Snack Bar – Complimentary snacks and refreshments to keep you energized throughout the day.
• Career Advancement Opportunities – Ongoing professional development, mentorship, and leadership training to support your growth.
• Collaborative Culture – A culture built on collaboration, inclusivity, and shared success.
• Team Engagement & Well-Being – Annual retreats, quarterly team-building events, and a commitment to work-life balance.