RedSky is seeking a highly skilled ServiceNow Systems Engineer to support the development, testing, and production of ServiceNow environments for a large, mission-driven Information Technology Program. This position is based in Tampa, FL, and offers the opportunity to deliver enterprise-level ServiceNow solutions in support of a high-impact federal customer.
Key Duties and Responsibilities
Perform ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades, and technical implementation.
Implement solutions in a Linux environment and manage ServiceNow integrations with external systems.
Support IT Operations Management (ITOM) and IT Asset Management (ITAM) applications, including discovery, asset management, service mapping, and event management.
Monitor and maintain system stability, analyze and address potential risks to prevent service interruptions.
Implement, optimize, and maintain relational databases such as MariaDB.
Configure and maintain ServiceNow Strategic Portfolio Management (SPM) modules, delivering expertise in Agile development, project, portfolio, demand, and resource management.
Develop dashboards, KPIs, and reports to provide visibility into IT portfolio and service performance.
Collaborate with the Continual Service Improvement (CSI) lead to evaluate new initiatives and implement advanced ITSM processes.
Apply best practices from ITIL, Agile, and PMBOK frameworks in enterprise IT service delivery.
Maintain strong customer relationships and support lifecycle management of IT hardware across the enterprise.
Provide end user support and training on ServiceNow modules and best practices.
