Careers

TEG Federal Credit Union is seeking an organized, experienced, and detail-oriented Mortgage Servicing Specialist to join our Residential and Commercial Lending team in Hopewell Junction, NY. This is an exciting opportunity to be part of an organization that encourages individuals to learn, grow, advance, and achieve excellence in a collaborative and supportive environment.

As the Mortgage Servicing Specialist, you will be responsible for loan payment processing and administration, reconciliation, escrow and insurance administration, periodic loan accounting reports, and investor servicing requirements. This role supports both residential and commercial mortgage portfolios and requires strong attention to detail, accuracy, and member service.

What We’re Looking For (Qualifications):

• -3–5 years of experience in mortgage loan processing, servicing, or a related role
• -Associate degree or equivalent combination of education and experience, including specialized certifications, licensing, vendor training programs, or job-specific skills gained through an apprenticeship
• -Strong customer service and member relationship skills
• -Proficiency in Microsoft Excel and Word
• -Experience with FICS and/or PC Lender systems is a plus
• -Ability to research, analyze, and resolve payment discrepancies
• -Must be available to work end of month as required (may involve remote weekend assignments several times per year)

What You’ll Get (Perks and Benefits):

• -Work-life balance and a supportive, team-oriented environment
• -Comprehensive health, dental, and vision insurance
• -401(k) with company match
• -Defined benefit pension plan
• -Paid Time Off, and more!

What You’ll Do as the Mortgage Servicing Specialist (Responsibilities):

• -Maintain mortgage loan information including payment postings, payoffs, curtailments, billing statements, and member updates
• -Research and resolve payment discrepancies and assist with end-of-day and end-of-month balancing and reconciliation
• -Prepare periodic loan accounting and investor reports, including Freddie Mac reporting and remittances
• -Manage escrow accounts, including payment of taxes and insurance and completion of monthly escrow analysis
• -Run daily and monthly servicing reports through the servicing system and retain documentation per policy
• -Answer member and internal inquiries related to payments, escrow accounts, payoffs, and loan details
• -Process hazard loss claims and follow investor guidelines for disbursement
• -Document hardship requests, prepare approval documents, coordinate with Collections, and follow up on repayment plans
• -Service CTP, Homestyle, commercial construction, and commercial residential loans, including draw requests, inspections, and funding
• -Process loan exports for investor purchases and prepare routine member correspondence
• -Provide backup support for mortgage closing as needed

Pay: $25.00 – $29.00 per hour, based on experience

Apply NOW for immediate consideration!

TEG Federal Credit Union is an Equal Opportunity Employer. Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual orientation, gender identity, marital status, military background, disability or any other legally protected status. All employment related decisions are made in accord with this policy.

TEG Federal Credit Union participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information on E-Verify, please visit www.e-verify.gov.