RedSky is seeking a highly qualified ServiceNow Subject Matter Expert (SME) to support a critical technical role, primarily remote with periodic onsite support required in Chantilly, VA and Bluemont, VA. The ServiceNow SME will provide expert-level technical leadership throughout the planning, migration, configuration, integration, and sustainment of ServiceNow platforms for secure and air-gapped federal environments.
Key Duties and Responsibilities
Design and document ServiceNow system architecture (including DoDAF/FEAF compliance) and technical topography, producing essential as-is, to-be, and transition state architectures.
Architect, implement, and document a secure ServiceNow solution on Nutanix infrastructure, integrated with on-premises Active Directory, YubiKey, and other authentication systems.
Configure and optimize ServiceNow modules (ITSM, ITOM, SecOps, ITAM), establish and manage role-based access controls, and remove demonstration data to produce clean, client-ready environments.
Develop and execute data migration strategies, including transformation mapping, ETL processes, and validation using ServiceNow CMDB Health dashboards.
Integrate ServiceNow with third-party solutions (e.g., Tanium, Splunk), configure connectors, manage data imports, and ensure ongoing compliance with federal logging and monitoring requirements.
Work closely with solution center teams and government stakeholders to align technical deliverables, document progress, report risks, and ensure continuous improvement via Agile reviews.
Support O&M operations post-deployment, including configuration updates, health monitoring, instance patching, and iterative enhancements.
Assist with stakeholder training, user adoption efforts, and system acceptance testing.
Produce technical documentation and reports supporting each project phase and deliverable.
Qualifications:
ServiceNow Certified System Administrator (CSA) certification and/or additional certifications in ITSM, ITOM, SecOps, HAM, or SAM strongly preferred.
Bachelor’s degree in Computer Science, Information Systems, or a related field
Minimum 8 years hands-on experience with ServiceNow implementation, configuration, and sustainment in secure government environments
Demonstrated expertise with ServiceNow module configuration, system integrations, and large-scale data migrations.
Experience implementing role-based access controls and managing authentication integration (e.g., Active Directory, MFA, YubiKey).
Strong background in ITSM/ITIL methodology and agile/hybrid delivery models.
Proven ability to produce technical architecture documentation in accordance with federal frameworks (DoDAF/FEAF).
Excellent written and verbal communication skills, with experience leading technical discussions and stakeholder briefings.
Security Clearance Requirement
Must possess an active Top Secret security clearance
