Job Title: Fiber Facilities Specialist

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

This Fiber Facilities Specialist position in the Quantum Fiber Structure Load team is responsible for building and maintaining the inventory of all Quantum Fiber GPON and XGS equipment in O2 and ensuring the highest possible data quality.

The Main Responsibilities

·       Responsible for day-to-day support functions within QF Structure Load.

·       Support functions entail validating data quality, building and maintaining GPON and XGS inventory across a cross-section of

·        

·        Quantum Fiber service areas.

·       Maintains inventory databases for outside plant facilities.

·       Uses NEISL and Odin Load Sheets to validate inventory to help ensure accurate data is built into the Quantum Fiber systems (Optius and ODiN).

·       Build and coordinate cable cuts, transfers, and facility changes with other departments to assist in meeting established service dates and prepare revisions when necessary.

·       Work closely with engineering during plant construction, verifying accuracy of records and assignments.

·       Act as subject matter expert on any issues involving facilities and their proper registration within databases.

·       Handle inquiries regarding completion dates and job progress with other departments.
Partner with Field Operations, Engineering and Construction, and other Operations teams to resolve complex or multifaceted service/network issues via collaboration in person, email, or phone

·       Primarily performs work duties sitting at a workstation utilizing a computer for extended periods of time.

·       Customer order and migration fallout resolution.

Basic Qualifications

·       Must be able to prioritize multiple projects and perform under strict deadlines.

·       Multi-tasking experience in a fast-paced environment, prioritizing and completing work tasks with speed and accuracy in a detailed, metric-based work environment.

·       Working knowledge of computer software systems, utilizing multiple window screens, e-mail and web-based applications.

·       Working knowledge of MS Excel.

·       Broad knowledge/understanding of how provisioning and repair systems work/flow together from beginning to end.

·       Must have strong communications skills such as probing, asking detailed questions to understand and problem solve to reach resolution.

·       Ability to provide efficient, quality service to both internal and external customers.

·       Experience with problem solving and utilizing analytical skills to review, correct and resolve record discrepancies.

Preferred Qualifications

·       At least six (6) months experience in the last 4 years working in Forged Fiber 37 systems such as Optius and ODiN, EMS, CMS, Mosaic, SMX, Site Tracker, NDS/NEISL, and Quantum Fiber Sales Force.

·       At least six (6) months experience in the last 4 years interpreting/reading engineering or construction job prints, and engineering equipment orders.

·       Previous experience working with Fiber to the Premises (GPON) equipment builds into Legacy inventory systems

·       Understanding and experience working with GPON/XGS/G.FAST OLS files

·       Understanding of various GPON and XGS architectures including distributed splits, G.Fast, etc.

·       Previous experience as a STLD SAT or Structure Inventory Technician, or as an Engineer.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 Location Based Pay Ranges:

56,000-104,000

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC  participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.   We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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