The START Center for Cancer Research (“START”) is the world’s largest early phase site network, fully dedicated to oncology clinical research. Throughout our history, START has provided hope to cancer patients in global community practices by offering "Hope Through Access” to cutting edge trials throughout the United States and Europe.  

We are seeking a Scheduler, who will facilitate excellent patient care by supporting and collaborating with the clinic team. 

Work Schedule:  8:00am-5:00pm M-F

Location:     5800 Foremost Dr SE, Grand Rapids, MI 49546

 Essential Responsibilities:

• Manage scheduling protocol specific Study Schedules including, but not limited to, scheduling appointments, radiology procedures and booking hotel stays.
• Ensure prior authorizations are completed.
• Perform administrative responsibilities, including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients.
• Perform the day-to-day delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Communicate with patients and visitors in a caring and respectful manner. Collaborate with other care team members and anticipate their needs to ensure coordinated patient care.
• Use and maintain patient electronic medical records, including filing, faxing, and copying.
• Assist with ongoing quality improvements to provide efficient, cost-effective care.
• Engage in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
• Other duties may be assigned at any time.

 Education & Experience:

•  High School Diploma or equivalent.
• One year experience in an outpatient physician practice or healthcare setting.
• Effective communication skills and collaborative attitude.
• Strong attention to detail.
• Knowledge of medical terminology as it relates to scheduling study specific procedures such as CT/MRI/PET scans, biopsies, eye exams, etc

Preferred Education and Experience:

• Oncology and/or research experience.

 Best-in-Class Benefits and Perks 

We value the time, talent, and dedication our employees bring to START. Our commitment to your well-being and growth is reflected in a competitive compensation package—based on experience—along with comprehensive benefits designed to support you both personally and professionally:

•  401(k) retirement savings plan with employer match 
• Eligibility for an annual performance bonus, based on role and company results 
• Generous paid time off and paid holidays 
• Comprehensive medical, dental, and vision coverage and optional insurance options 
• Company  p‑aid life and disability insurance for added financial protection 
• Employee Assistance Program (EAP) providing confidential, no ‑cost support for you and your family from day one 
• Flexible FSA and HSA plans to support your financial wellness 
• Commitment to a supportive environment that values balance, wellbeing, and flexibility 
• We’re committed to fostering a collaborative, creative workplace where every team member is encouraged to contribute. At START, you’ll join a team that values continuous learning, professional growth, shared ideas, and a culture built on inclusivity and innovation. 

 More About START 

START clinical trial sites have conducted more than 1,000 early-phase clinical trials, including dozens of therapies that were approved by the FDA or EMA. START represents the world’s largest roster of early-phase principal investigators across its Network of clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world via our mission of “Hope Through Access”. As an example, in San Antonio, where START was founded, START treated the first patient ever with Keytruda – one of the most effective cancer drugs in medical history. 

 Learn more at STARTresearch.com.  

 Ready to be part of a team changing the future of cancer treatment? 

Join us in our mission to conquer cancer, one clinical trial at a time. Your expertise and dedication can help us bring hope and healing to patients worldwide. Please submit your application online. 

 We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.