Case Manager

Department: Clinical
Reports To: Chief Executive Officer
Position Type: Full-Time, Exempt

About the Role

We are seeking a dedicated and detail-oriented Case Manager to provide comprehensive case management services supporting nurses while promoting public safety and well-being. This role involves coordinating care, managing compliance, and collaborating with healthcare professionals, regulatory bodies, and treatment providers.

Key Responsibilities

• Provide ongoing case management services to support nurses and ensure public safety
• Gather and analyze information from nurses, employers, attorneys, treatment providers, and regulatory agencies
• Coordinate communication among nurses, employers, Department of Health/Board of Nursing representatives, and treatment providers
• Facilitate referrals, evaluations, and treatment coordination
• Monitor licensure status and assess available support resources
• Collaborate with treatment providers to evaluate safe practice and implement work limitations
• Present complex cases for interdisciplinary clinical review and recommendations
• Maintain accurate and confidential case documentation
• Support clinical team initiatives that promote nurse well-being
• Assist leadership with special projects and workflow improvements

Qualifications

Education & Experience

• Bachelor’s degree required; Master’s degree preferred
• Experience in nursing preferred
• Licensure in a relevant field (e.g., social work, mental health, nursing)
• Certification in addiction or related field (or equivalent experience)
• Experience with substance use disorders and/or mental health

Knowledge & Skills

• Strong understanding of HIPAA and 42 CFR Part 2 confidentiality requirements
• Excellent written and verbal communication skills
• High attention to detail, organization, and accountability
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), Adobe, and case management systems
• Ability to manage sensitive information with discretion and professionalism

Work Environment

• Remote work environment with a designated workspace
• Minimum 100 Mbps high-speed internet required
• Occasional evening or weekend work may be required
• Ability to travel as needed

Physical Requirements

• Extended periods of sitting or standing at a computer
• Frequent typing and document handling
• Ability to lift or move standard office equipment occasionally

Additional Information

This position requires strict adherence to confidentiality standards and ongoing participation in job-related training, including privacy, security, and system use. Responsibilities may evolve based on organizational needs.

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