Chief of Staff

RESOLVE: The National Infertility and Family Building Association

Full-Time Remote 

About RESOLVE

RESOLVE: The National Infertility and Family Building Association is the nation's leading patient advocacy organization representing the 1 in 6 Americans facing infertility. RESOLVE empowers people navigating their fertility journey through trusted information, community support, and grassroots advocacy that make family building options accessible to everyone. RESOLVE has expanded insurance coverage for fertility care for 65 million Americans, serves 2,000 people each month through our support group network, and mobilizes over 40,000 advocates to take action in their communities.

RESOLVE is at a critical moment of launching a new strategic plan and ensuring we’re positioned to meet the changing needs of patients. The Chief of Staff is the first new hire the organization has made since bringing on a new CEO last year and will be critical to RESOLVE’s long-term success. 

About the Role

The Chief of Staff serves as a strategic partner to the CEO, translating organizational vision into operational excellence. This role combines strategic thinking with hands-on execution, overseeing cross-functional initiatives, building operational infrastructure, and stewarding positive organizational culture to achieve our ambitious goals. As the CEO's thought partner and operational lead, you'll enable executive focus on external relationships while ensuring internal alignment, accountability, and momentum.

Key Responsibilities

Strategic Execution & Project Management (40%)

• Oversee execution of RESOLVE's strategic plan across all departments, ensuring milestones are met and priorities remain aligned

• Design and implement project management systems and processes for cross-team collaboration, utilizing AI to increase organizational effectiveness 

• Lead high-profile, cross-functional initiatives

• Identify operational bottlenecks and drive problem-solving across teams

• Serve as accountability partner for departmental leaders on strategic deliverables

Organizational Operations & Infrastructure (35%)

• Champion and cultivate a positive team culture by implementing initiatives to support RESOLVE’s people 

• Assess and strengthen operational policies, procedures, and systems to support organizational growth

• Manage RESOLVE’s budget, partnering with development team on budget monitoring and operational planning

• Oversee operational functions by managing staff and external partners responsible for accounting, human resources, IT, and legal 

• Serve as staff liaison to Board of Directors; support board meeting preparation and follow-up

Executive Partnership & Leadership (25%)

• Serve as thought partner and trusted advisor to CEO on strategic and operational matters

• Act as proxy for CEO in internal meetings and decision-making when needed

• Represent organizational priorities across all departments; build cross-team alignment

Qualifications

Required:

• 7+ years of experience, with at least 5 years of experience within nonprofits or mission-driven organizations

• Proven track record managing complex, cross-functional projects from conception to completion

• People-centered leader with a knack for motivating teams and collaborating cross-functionally

• Strong systems-thinking ability; experience building or improving organizational infrastructure

• Exceptional written and verbal communication skills; ability to translate vision into actionable plans

• Experience with HR functions including compensation, performance management, or benefits administration

• Experience with budget development and financial planning; ability to partner effectively with development teams

• Skilled in leveraging AI tools and automation to improve organizational effectiveness and efficiency

• Commitment to RESOLVE's mission and values

Strongly Preferred:

• Experience in advocacy, healthcare, or mission-driven organizations

• Prior experience supporting an executive and managing operational programs

Who You Are

• Strategic yet tactical: You think systemically but aren't afraid to roll up your sleeves

• Diplomatic problem-solver: You navigate competing priorities and build consensus across diverse stakeholders

• Proactive and anticipatory: You see around corners and address issues before they become problems

• Mission-driven: You're energized by increasing access to fertility care and want your work to create meaningful impact

• Adaptable: You thrive in evolving environments and help others navigate change

• Trustworthy partner: People confide in you, and you handle sensitive situations with care

Compensation & Benefits

Salary range: $102,000 - $125,000, commensurate with experience

Comprehensive benefits including health insurance, fertility benefits, retirement plan with employer match, PTO.