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SR Operations Analyst-Communications & Operations Support

Job Title
SR Operations Analyst-Communications & Operations Support
Job ID
27778356
Work From Home
Yes
Work Remote
Yes
Location
Work From Home Remote
Other Location
Description

Sr. Operations Analyst – Communications & Operations Support 

About Forged Fiber  

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. 

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence. 

The Role  

We are seeking a highly motivated Sr. Operations Analyst to support communications and operational alignment across Engineering & Construction (E&C), Centralized Operations, and Field Operations. This role is responsible for translating complex operational updates, discussions, and leadership messaging into clear, concise, and easy-to-understand formats for broad audiences, including field teams. 

The ideal candidate will serve as a key liaison between field, engineering and centralized teams, ensuring consistent, structured communication and supporting operational readiness during system and process changes. 

Work Location-Remote 

The Main Responsibilities  

Communications & Presentation Development 

  • Own development and standardization of communications across E&C, Central Ops, and Field Ops 

  • Translate updates from leadership and operational calls into clear, simplified, and digestible formats for diverse audiences 

  • Create and maintain:  

  • Executive summaries and readouts from communication calls 

  • Presentations for All Hands, Ops calls, and leadership forums 

  • FAQs, job aids, and decision trees 

  • Ensure all communications and presentations are:  

  • Easy to understand and actionable 

  • Structured and visually clear 

  • Tailored for field execution and stakeholder alignment 

Operational Readiness & Change Management 

  • Lead communication strategy for system implementations and process changes (e.g., ERP, workflow tools) 

  • Partner with Engineering, Field, and Operations teams to define impacts and messaging 

  • Develop “what’s changing / what’s not changing” communications 

  • Ensure field teams are informed, prepared, and able to execute during transitions 

Cross-Functional Coordination 

  • Act as a liaison across E&C, Centralized Operations, and Field Operations 

  • Align teams on:  

  • Process expectations 

  • Roles and responsibilities 

  • Timelines and deliverables 

  • Support leadership forums with structured content, presentations, and updates 

Process Documentation & Improvement 

  • Develop and maintain SOPs, process flows, and decision frameworks 

  • Identify gaps in communication and operational processes 

  • Drive standardization and continuous improvement across teams 

Meeting & Action Management 

  • Capture key takeaways, decisions, and risks from operational calls 

  • Develop structured recaps with clear action items and ownership 

  • Track and drive accountability for follow-through 

What We Look For in a Candidate

Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We’re looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results. 

Main Requirements 

Required Qualifications 

  • 5+ years of experience in Operations, Program Management, or Process Improvement 

  • Experience supporting Engineering, Construction, Telecommunications, or Field Ops environments 

  • Strong communication and presentation development skills 

  • Proven ability to simplify complex topics into clear, consumable formats 

  • Experience working cross-functionally and driving alignment RSRFF37

Preferred Qualifications 

  • Experience supporting system implementations or operational cutovers (e.g., ERP) 

  • Familiarity with E&C workflows (work orders, CWIP, permitting, etc.) 

  • Experience with PowerPoint, Smartsheet, Visio, or similar tools 

Key Competencies 

  • Clear and structured communication 

  • Ability to distill complexity into simplicity 

  • Stakeholder alignment and influence 

  • Strong organization and execution 

  • Continuous improvement mindset 

What Success Looks Like 

  • High-quality, scalable F1 plans that enable rapid tenant onboarding and expansion.  

  • Strong alignment between commercial demand, capital strategy, and build execution. 

  • A high-performing team of senior planners consistently producing trusted planning outputs. 

  • Positive, credible relationships with wholesale tenants grounded in technical clarity and delivery confidence. 

Compensation 

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

 Location Based Pay Ranges: 

$65,000-$108,000 

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.  

What to Expect Next 

Background Screening 

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. 

Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. 

Equal Employment Opportunities 

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.   We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made. 

 

© 2026 Forged Fiber 37 Services, LLC 

 

Openings
1
Pay Range
$65,000.00   Annually to $108,000.00   Annually