Become a Key Player as a Technical Enablement & Documentation Specialist

You will build and scale enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows. Your work will reduce friction for partners, support the support organization, and enable product and go-to-market teams to drive adoption. You will collaborate closely with the support team, product, and partner-facing teams.

Here's How You'll Make an Impact on the Team

• Build structured product documentation aligned with product releases and changes
• Maintain integration documentation (CRM, APIs, data validation) and troubleshooting libraries
• Create enablement assets: step-by-step walkthroughs, quick reference guides, interactive demos, process maps, FAQs, and common-pitfall guidance
• Deliver lightweight training: recorded sessions, live walkthroughs, and office hours/Q&A
• Convert support tickets into enablement improvements and identify repeat issues for targeted training
• Build decision trees and guided learning experiences to reduce ticket volume and speed troubleshooting
• Structure content for AI assistants and copilots using modular knowledge blocks and enable smart search/contextual help

Here's What You'll Need to Be Successful in This Role

• 3–6 years in Technical Enablement, Documentation, Support, or Solutions roles
• Excellent communication skills and ability to explain technical concepts to non-technical audiences
• Experience working in Agile, fast-paced, customer-facing environments
• Experience with SaaS integrations and CRM systems (Salesforce preferred)
• Proficiency with Google and Microsoft Suite (PowerPoint/Slides)
• Strong time management, organizational skills, and coachability
• Ability to work closely and collaboratively with the team

Here's What Else Might Help You Out

• Video editing skills (Adobe Suite, ScreenFlow, iMovie)
• Knowledge of LLMs and documentation management tools (Documentation 360, Zendesk)
• Familiarity with AI tools (Claude, Gemini)
• Strong technical understanding of APIs and integrations
• Ability to translate complexity into actionable guidance and strong ownership mindset

Pay Range

$40K/year

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here