The Medical Records Clerk plays a vital role in our healthcare team, managing patient medical records with efficiency and accuracy while ensuring proper handling of sensitive healthcare information.

Essential Duties and Responsibilities:

• Process requests and authorizations for release of medical information with appropriate documentation, ensuring compliance with privacy regulations.
• Review all documentation for completeness and accuracy prior to placing/scanning in the medical records system.
• Provide exceptional customer service for walk-in patients and respond promptly to phone inquiries regarding medical records requests from patients and healthcare providers.
• Assist with scheduling third-party chart audits and communicate auditor feedback to Supervisor to ensure continuous improvement of record-keeping standards.
• Scan and properly index individual documents into the electronic health record system, maintaining organization and accessibility.
• Process subpoena or court-ordered requests for information in strict accordance with legal requirements and privacy laws.
• Sort and distribute all incoming medical record reports to appropriate providers for timely review and action.
• Facilitate death certificate processing and coordinate physician sign-off procedures.
• Maintain absolute patient confidentiality by adhering to HIPAA regulations and organizational privacy policies.

Qualifications:

Required:

• High school diploma or general education degree (GED)
• Bilingual proficiency in English and Spanish
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information with discretion

Preferred:

• Minimum of two (2) years of medical records experience
• Experience with electronic health record systems
• Knowledge of medical terminology and healthcare documentation practices

Work Environment:

This position is based in our Conroe, Texas office with hybrid work options available. Join our collaborative healthcare team where your contributions directly impact patient care through efficient information management.