Client Engagement Director
- Job Title
- Client Engagement Director
- Job ID
- 27748903
- Work Hybrid
- Yes
- Location
-
MADRID,
Madrid,
ES
Hybrid
- Other Location
- Description
-
The START Center for Cancer Research (“START”) is the world’s largest early phase site network, fully dedicated to oncology clinical research. Throughout our history, START has provided hope to cancer patients in global community practices by offering access to cutting edge trials throughout the US and Europe. Today, with over 1,300 studies completed, and with research facilities in the United States and in Spain, Portugal, and Ireland, START’s mission is to accelerate the development of new anticancer drugs that will improve the quality of life and survival for patients with cancer and lead to its eventual cure. To date, over 43 therapies conducted at START locations have obtained FDA/EMA approval. Incredibly, while Academic Medical Centers (AMCs) conduct 80% of cancer trials, such trials reach only 20% of the patient population – leaving the majority of patients who are treated in community practices and hospitals without access to a clinical trial when their care journey calls for one. START serves the many – by bringing cancer trials to physicians and their patients in community hospitals and practices when hope is needed most.
START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world. As an example, in San Antonio, where START was founded, START treated the first patient ever with Keytruda – the most effective cancer drug in medical history.
We are hiring a: Client Engagement Director
Position Summary:
The Director, Client Engagement support the development and execution of a network-level client-engagement platform in Europe (EU). They collaborate with VP of Client Engagement and the sales teams to optimize study acquisition and enhance multi-site studies. They effectively deploy sponsor-specific engagement strategies, serving as START’s primary point of contact for placing studies and completing feasibility processes. Responsibilities include following standardized processes for sponsor engagement, study acquisition, and protocol review, facilitating sponsor engagement, proactively addressing study activation barriers, managing study activation processes, overseeing site start-up staff, and building relationships with stakeholders. Additionally, they support new sites in study acquisition activities and inclusion in sponsor/CRO networks.
Essential Responsibilities:- Support the organization in building and executing network-level client-engagement platform, including an enterprise-wide process for study client engagement, study acquisition, protocol review, and study activation.
- Work collaboratively with the VP of Client Engagement and the sales team to develop and deploy targeted sponsor outreach strategies to optimize study acquisition and increase multi-site studies across the network.
- Ensure the execution of a standardized process across the EU sites for study acquisition, including managing centralized protocol review process, facilitating Discovery calls and Pre-site selection visits, and communication standards for sponsor engagement.
- Support the EU sites in completing applications for sponsor preferred networks and quality networks.
- Support sponsor relationship meetings and pipeline meetings in collaboration with the VP, Client Engagement.
- Identify and addresses any barriers to rapid study activation (in collaboration with physicians and site department leaders) to ensure best-in-class approach to study activation timelines.
- Support the study activation process across the EU sites, including facilitating Site Initiation Visits, and generally ensuring timely and consistent delivery of activation activities.
- Support the site start up staff across the EU, working collaboratively with all departments to ensure seamless study activation.
- Build and develop relationships with principal investigators and department leads to ensure continuous quality improvement and consistency in organization approach to study acquisition and activation.
- Support new sites in study acquisition activities and inclusion in sponsor / CRO networks, as needed.
- Other duties may be assigned at any time.
Required Education and Experience:- Bachelor's degree in relevant field, or a combination of relevant experience and education.
- Proven experience in clinical research or healthcare administration.
- Strong project management and communication skills.
- Ability to collaborate effectively and implement standardized processes.
- Knowledge of regulatory requirements and industry standards.
- Strong problem-solving abilities and adaptability to dynamic environments.
More about The START Center for Cancer Research
Deeply rooted in community oncology centers globally, The START Center for Cancer Research provides access to specialized preclinical and early-phase clinical trials of novel anti-cancer agents. START clinical trial sites have conducted more than a thousand early-phase clinical trials, including for 43 therapies that were approved by the FDA. START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world. Learn more at STARTresearch.com.
Ready to be part of a team changing the future of cancer treatment?
Join us in our mission to conquer cancer, one clinical trial at a time. Your expertise and dedication can help us bring hope and healing to patients worldwide. Please submit your application online.
We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
