Mobile Engagement Specialist
- Job Title
- Mobile Engagement Specialist
- Chicago, IL
- Other Location
AIDS Foundation Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.
We are seeking a motivated and reliable person to serve as a Mobile Engagement Specialist.
The CommunityLinks Program serves clients in Managed Care Organizations (MCO) and Hospitals as part of AFC’s efforts to provide high-quality services to vulnerable populations as health reform, and the Affordable Care Act continue to be implemented. The Program Specialist is an integral part of the CommunityLinks Mobile Engagement Team.
Mobile Engagement Specialist (MES): The Mobile Engagement Specialist supports the activities of the Mobile Engagement Team (MET) to achieve contractual scopes of work. The MET conducts activities to locate MCO and Hospital members, connect them to their health plan and offer additional services as required. The team employs a number of strategies to engage highly vulnerable members who may be initially distrustful of health care providers, are “lost to care” or experiencing homelessness. The Mobile Engagement Specialist will provide administrative support to the team, including scheduling and reporting, as well as conducting member searches and administering health risk assessments both in an office-based setting and out in the community. The Mobile Engagement Specialist is also responsible for completing and submitting all forms and documentation for assigned monthly caseload.
Principal functions and responsibilities of this position include the following:
- Coordinate programmatic services for assigned monthly Member caseload of 50+ members;
- Plan and implement monthly outreach actives/services;
- Administer and complete health risk assessments with located Members within timeframe;
- Assess Member needs and connect to appropriate service team for follow-up;
- Implements fieldwork activities with a focus on team safety by following all agency protocols;
- Facilitate weekly MET planning meetings, set MET field schedule and ensure MET members receive all necessary information for member location activities;
- Represent CommunityLinks at meetings with MCO representatives.
- Maintain proper documentation of all daily programmatic activities: CommunityLinks database searches, contact attempts, encounters, and field logs; prepare reports as needed;
- Perform regular monitoring of data quality in Programmatic Databases;
- Respond to internal requests for information regarding services provided;
- Protect organization's value and manage risk by keeping information confidential;
- Prepare and submit service reports required by MCOs and AFC’s finance department for invoice purposes;
- Locate assigned managed care members via various strategies working with internal Mobile Engagement Team (MET);
- Offer and administer HCV/HIV testing via oral or finger stick test and completes all required documentation in accordance with National, State, and Local guidelines.
- Assist with agency-wide activities as directed including Annual Meeting, AIDS Run & Walk, World of Chocolate and others;
- Maintain the highest level of security and confidentiality at all times for public health information (PHI) by following all agency protocols;
- Attend in-service training and meetings as required by the CommunityLinks team and AIDS Foundation hicago.
- Perform other duties as assigned.
Associate’s degree in Business Administration, Liberal Arts, Human Services or related field OR Six months or more of related program experience and/or training
1 or more years’ experience using Microsoft Office (i.e., Excel, Access, Word)
Valid Illinois driver license
Bachelor’s degree in Public Health, Liberal Arts, Human Services or related field OR 2 or more years related program experience and/or training
Completed Counseling Testing Referral Partner Notification (CTRPN) training
Bilingual (Spanish-English); Both written and conversational
Experience and/or training in motivational interviewing, harm reduction and trauma-informed care
Knowledge of or experience working in the health care or health insurance environment
Certified in using testing diagnostics, Clearview, OraQuick, OraSure and Biolythical for HCV and/or HIV
KNOWLEDGE, SKILLS, AND ABILITIES
Strong attention to detail skill and able to multi-task while ensuring that work activities are completed accurately, efficiently and in a timely manner.
Solid verbal/written communication skills as well as strong interpersonal skills and the ability to build relationships to identify client’s/customer’s needs.
Diversity Awareness and the ability and willingness to respect and value the differences and perceptions of different groups/individuals.
Strong ability to use various Microsoft Office applications, specifically Excel and/or other database programs in order to perform job duties such as generating basic reports using these programs.
Please reference position PRG MES 201
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.